Workshop Coordinator &Quality Assurance Officer
The Workshop Coordinator & Quality Assurance Officer is responsible for ensuring all customer vehicles are presented to the highest standard, workshop jobs are coordinated efficiently, and customers receive exceptional communication throughout their service experience. This role acts as the link between customers, the workshop team, spare parts suppliers, and warranty providers to ensure a smooth and professional process from booking through to vehicle handover.
Key responsibilities
Conduct handovers of new and used caravans and RVs, ensuring customers receive thorough explanations of vehicle features and operation
Ensure all vans are presented in a clean, tidy, and sale-ready condition with comprehensive outbound inspections
Verify that all systems, appliances, and accessories are functioning correctly prior to customer collection
Conduct quality assessments on all workshop jobs prior to vehicle release and confirm repairs, servicing, warranty work, and installations meet Kennedy RV standards
Assist with management of workshop bookings and maintain the workshop scheduling system
Contact customers to confirm upcoming appointments and gather detailed information regarding customer concerns
Ensure all required parts are identified and ordered in advance of scheduled workshop appointments
Assist the Workshop Manager with warranty claim submissions and administration
Manage incoming workshop enquiry phone calls and provide professional assistance to customers
Assist with the presentation and upkeep of caravans displayed in the sales yard
About you
Strong customer service and communication skills
Excellent organisational and time management abilities
High attention to detail
Mechanical or caravan industry knowledge preferred
Ability to work collaboratively with workshop and sales teams
Professional presentation and positive attitude
Competent computer and administration skills
Ability to prioritise tasks in a fast-paced environment
About us
Kennedy RV is a family business committed to delivering exceptional customer service, maintaining honesty, integrity, and professionalism, and taking pride in quality workmanship and presentation.
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Workshop Coordinator &Quality Assurance Officer in Withcott employer: KennedyRV
KennedyRV is an exceptional employer located in Toowoomba, offering a dynamic work environment where innovation and teamwork thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the caravan industry. Our commitment to safety and quality ensures that you will be part of a team dedicated to delivering outstanding service while enjoying a supportive and collaborative culture.
