A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Ormeau.
This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking. Full training and support towards Tier 1 qualification will be provided. Located approximately 30 minutes from the Brisbane CBD and central Gold Coast, this office has a strong team culture with excellent internal progression opportunities.
Key Responsibilities
- Manage a portfolio of SME insurance clients
- Handle policy renewals and retention conversations
- Build strong relationships with clients over the phone and via email
- Provide general insurance advice and discuss appropriate coverage options
- Liaise with insurers to source suitable policies and pricing
- Manage cancellation and retention strategies
- Maintain accurate client records and policy documentation
- Work collaboratively within a team-focused environment
About You
- Previous experience within customer service, sales, call centre, retail, banking, hospitality, or other phone-based environments
- Strong communication and relationship-building skills
- Comfortable working in a sales-focused environment
- Professional presentation and office experience preferred
- Positive attitude with a willingness to learn and develop
- Insurance experience or Tier 1 qualification is advantageous but not essential
What's On Offer
- Up to $85K package
- Full support to complete Tier 1 qualification
- Clear career progression pathways into Business Development Executive roles
- Strong team culture and supportive leadership
- Stable Monday to Friday hours: 8:30am – 5:00pm
- Office-based for the first 6 months, with 2 days work from home available thereafter
- Opportunity to join a business with consistent internal growth and promotion opportunities
This is an excellent opportunity for someone wanting to transition into a professional corporate career with longterm development, structured training, and achievable targets within a supportive environment.
Customer Service Executive in Gold Coast employer: Kennedy Reid
Join a dynamic insurance brokerage that values collaboration and professional growth in a hybrid NSW environment. With a strong focus on employee development, you will have access to ongoing training and mentorship opportunities while enjoying a supportive work culture that prioritises client relationships and teamwork. This role not only offers competitive benefits but also the chance to make a meaningful impact in the SME and commercial insurance sector.
