Were seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role.
You dont need automotive knowledge whats important is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.
Candidates from call centres, retail or other customer-facing roles are encouraged to apply.
Key responsibilities:
- Manage customer enquiries and complaints from start to resolution
- Proactively engage with customers throughout the vehicle ownership lifecycle (inbound & outbound)
- Deliver fast, professional service across phone, email, and online channels
- Achieve service KPIs while ensuring a positive customer experience
- Collaborate with internal teams to resolve issues and ensure customer satisfaction
What You Can Expect:
- Hours: Monday to Friday, 8:30am5 5:00pm
- Pay: $35 ph + super
- Type: Contract Role
- Location: Norwest, 2153 (hybrid/WFH available after probation)
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Customer Service Advisor employer: Kennedy Reid
Join a dynamic insurance brokerage that values collaboration and professional growth in a hybrid NSW environment. With a strong focus on employee development, you will have access to ongoing training and mentorship opportunities while enjoying a supportive work culture that prioritises client relationships and teamwork. This role not only offers competitive benefits but also the chance to make a meaningful impact in the SME and commercial insurance sector.
