The Opportunity
Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Banking Customer Service Representatives to join their regional relief team. This is an exciting opportunity to work across branches in Ballina, Lismore and Casino, providing essential support to local teams and helping customers with their everyday banking needs.
We are looking for friendly, reliable and customer-focused individuals who enjoy working with people, can adapt quickly to new environments and take pride in delivering exceptional service.
What's on Offer?
- $36.81+ per hour + superannuation
- Full-time casual employment opportunity
- Work with a well-established Australian banking organisation
- Training and onboarding provided
- Exposure to retail banking and financial services
- Variety through working across different branches and local communities
- Opportunity to develop valuable banking, cash-handling and customer service skills
- A supportive, team-based working environment
The Role
As a Retail Banking Customer Service Representative, you will play an important role in delivering a positive customer experience while supporting the day-to-day operations of multiple regional branches.
You will assist customers with everyday banking transactions, respond to general enquiries and help ensure branches continue to operate smoothly during periods of increased demand or staff shortages.
Your responsibilities will include:
- Delivering friendly, professional and efficient service to customers visiting the branch.
- Processing everyday banking transactions, including deposits, withdrawals, transfers and payments.
- Handling cash accurately and balancing transactions in line with banking procedures.
- Assisting customers with account enquiries and general banking needs.
- Educating customers on digital banking, mobile banking and self-service options.
- Identifying customer needs and referring more complex enquiries to the appropriate banking specialists.
- Maintaining accurate records and following banking policies, privacy requirements and security controls.
- Supporting branch teams with daily operational tasks and customer service requirements.
- Adapting quickly to different branch environments, customer needs and team processes.
- Building rapport with customers and colleagues to deliver a consistent, high-quality service.
About You
To be successful in this role, you will ideally demonstrate:
- Previous customer service experience in banking, retail, hospitality, sales, contact centres or another fast-paced environment.
- Confidence handling cash and completing transactions accurately, or a willingness to learn.
- Strong communication and interpersonal skills, with a genuine interest in helping customers.
- Excellent attention to detail and the ability to follow established processes.
- A professional, reliable and adaptable approach.
- Confidence learning new systems and working across different branch environments.
- The ability to work independently while contributing positively to a team.
- Full availability for full-time casual hours.
- A current driver's licence and access to your own reliable vehicle.
- The willingness and ability to travel between Ballina, Lismore, Casino and surrounding branches as required.
Previous banking experience is advantageous but not essential. Candidates with transferable skills gained in retail, hospitality, sales or other customer-facing environments are encouraged to apply.
Important Availability Requirements
This is a regional relief position, with work allocated across branches according to business requirements.
- Locations: Ballina, Lismore and Casino, NSW
- Employment Type: Full-time casual
- Commencement: ASAP, subject to onboarding requirements
- Roster: Flexibility may be required to support branch operating hours and business demands.
- Travel: Candidates must have a current driver's licence, their own reliable vehicle and be comfortable travelling between locations as required.
- Salary: $36.81+Super per hour
Applications are being reviewed immediately, and shortlisted candidates will be contacted to discuss the role and interview process.
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Retail Customer Service - Banking in Lismore employer: Kennedy Reid Pty
As a leading Australian Life Insurer, this company prioritises the well-being of its employees by fostering a supportive work culture and offering flexible working arrangements in vibrant locations like Melbourne or Sydney. With a strong focus on career progression and a comprehensive health and wellbeing program, employees can thrive both personally and professionally while enjoying unique benefits such as yearly bonuses and discounts on products.
