West Kempsey LPO is a small independent business and an agent for Australia Post (AP)- we strive to serve our community by offering our best service everyday. Customer service is one of our priorities as that is what sets us apart from other post offices in our area. As an agent for AP we handle a large amount of parcels daily, our customers pay their bills and carry out their banking with us, we are also a small gift shop and are always interested in looking for new items to sell to keep our post office interesting for the community. Our staff have been together for many years and are the key elements to making the workplace a great place to be, they are committed and knowledgeable. Our business is process driven, and an eye for detail and a commitment to accuracy is essential, you will have a lot to learn but remember training is provided with ongoing support.
Qualifications & experience
Previous experience in retail or Australia Post is an advantage but not essential.
You must possess strong reading and writing skills. An eye for detail and accuracy is essential. You must be able to follow and understand processes (complex).
Salary is paid at award rates Juniors may apply.
A love of helping others is essential, you will be enthusiastic and have a positive approach.
An understanding and grasp of arithmetic is essential.
You must be honest and reliable.
An ability to communicate with others is an important part of your role and have the capacity to develop strong working relationships with your team members.
You must be able to take direction and listen to others.
You must be willing to work hard, be self motivated and be able to work in a fast paced environment.
A current drivers licence is essential for this role. A recent police check will be required if you are the successful candidate.
Tasks & responsibilities
Process, sort and lift large amounts of parcels daily. You must be willing to help carry parcels to customer vehicles if required.
Assist customers with form completion.
Process bill payments.
You must be confident in handling and counting cash.
Process banking transactions.
Sort mail and deliver into PO Boxes.
Process Domestic and International parcels and letters.
Use POS software to carry out and complete transactions.
Reconcile tills at beginning and end of day.
You will work in a supportive environment with a great team from whom you will learn from and who are aligned with our values.
You will be given ongoing training as per AP requirements and standards.
You will work with people who love their job.
West Kempsey shopping area has a village feel to it and to be amongst it is an enjoyable part of your workday.
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