At a Glance
- Tasks: Provide excellent customer service and assist passengers on board our vessels.
- Company: Join an award-winning tourism company in beautiful North Queensland.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Diverse and inclusive workplace with a focus on teamwork.
- Why this job: Be the face of SeaLink QLD and explore stunning destinations daily.
- Qualifications: Customer service experience and essential safety qualifications required.
Join an award-winning tourism and transport company. SeaLink QLD is looking for individuals who have a strong work ethic and an enthusiastic attitude to join their crew!
SeaLink Queensland operates out of Townsville, North Queensland, and is proudly Australian-owned and operated. With 4 vessels and over 70 staff, SeaLink QLD is one of the most significant transport and tour operators in the region, operating daily services to beautiful Magnetic Island and Palm Island.
About You
- Enjoy working in a team environment
- Excellent interpersonal skills, able to relate to passengers from a variety of backgrounds, and provide assistance
- Have attention to detail with regard to cleaning tasks and paperwork
- Strong work ethics and 'Can Do' Attitude
- Able to work flexible hours
- Be well presented at all times
These attributes will be complemented by experience and skills in the following areas:
- Elements of Ship Board Safety qualification - Essential
- Senior First Aid and Resuscitation Qualification - Essential
- Responsible Service of Alcohol certificate - Essential
- Drivers Licence - Essential
- Proven track record of excellent customer service
- Experience in the tourism industry
About the role
This position will be an integral part of the SeaLink North Queensland Marine Operations team. As the face of SeaLink QLD, it is the Cruise Attendant/Deckhand’s responsibility to provide excellent customer service with a smile – meeting and greeting passengers as they board, assisting customers with any luggage or queries, selling ferry tickets, beverages, and other products including tours products onboard the vessel.
As part of the customer service responsibility, Cruise Attendant/Deckhand’s will be required to perform the role of a “Tourism Guide” on our Magnetic Island, Palm Island and North Queensland Adventure Series Tours involving the promotion of nature, tourism, and other SeaLink products.
This role includes working as part of a team, whilst maintaining excellence in vessel safety and reliability at all times. Exceptional interpersonal skills with a high level of organization are essential to this role. It is also a requirement to have excellent verbal and written communication skills.
This role requires energy, commitment, initiative, teamwork, multi-skilling, and time management.
If this sounds like your dream job, we encourage you to apply! Applications close by Tuesday 24 Nov 2026. Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found a suitable candidate.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organization, and enable our leaders to champion diversity and inclusion.
Cruise Attendant/ Deckhand employer: Kelsian Group
SeaLink Marine and Tourism offers an exceptional work environment for the Marine Maintenance Lead, with a strong focus on teamwork and professional development. Located in the picturesque Fleurieu Peninsula, employees enjoy a supportive culture that values safety and compliance while providing opportunities for growth within the Kelsian Group. The role not only allows you to lead a dedicated team but also to contribute to the maintenance of vital marine infrastructure in a stunning coastal setting.
