Experienced Animal Care & Retail Team Member
Love animals? Have the experience and knowledge to back it up?
Kellyville Pets is looking for an experienced, passionate and knowledgeable Animal Care & Retail Team Member to join our team on a full-time basis.
We are looking for someone who combines extensive practical animal-handling experience with strong retail sales capabilities and a genuine passion for helping customers become responsible pet owners.
This is not an entry-level animal care position. We want an experienced pet industry professional who can confidently care for a diverse range of animals, educate customers, facilitate responsible animal sales and recommend appropriate products to support their pets' ongoing needs.
Applicants MUST have a minimum of two years' experience in a similar role and demonstrated hands-on experience handling ALL of the animal groups listed below.
About the Role
Working across our live animal departments, you will be responsible for delivering high standards of animal welfare, daily husbandry, customer service and retail sales.
Your responsibilities will include:
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Performing daily animal husbandry, including feeding, cleaning, health monitoring and maintaining appropriate enclosures.
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Safely and confidently handling a diverse range of animals, including birds, lizards, snakes, insects, rats, mice, guinea pigs and rabbits.
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Monitoring animal health and behaviour, identifying potential concerns and escalating issues appropriately.
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Maintaining clean, hygienic and well-presented animal housing and department environments.
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Engaging with customers, understanding their needs and providing knowledgeable, accurate and responsible animal care advice.
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Facilitating animal sales by ensuring customers understand the responsibilities, requirements and ongoing costs associated with pet ownership.
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Actively selling and recommending appropriate products, accessories, nutrition and husbandry equipment to complement animal purchases.
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Identifying additional sales opportunities and providing customers with complete solutions for their pets.
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Maintaining excellent merchandising, stock presentation and department standards.
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Following company policies, animal welfare procedures, workplace health and safety requirements and biosecurity protocols.
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Working collaboratively across departments to support overall store operations and sales performance.
About You
We are looking for someone who combines genuine animal knowledge with the commercial awareness and professionalism required to succeed in a busy specialist pet retail environment.
To be considered for this position, you MUST have:
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A minimum of two years' experience in a comparable animal care, pet retail or animal husbandry role.
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Demonstrated, hands-on experience safely handling ALL of the following animal groups:
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Birds
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Lizards
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Snakes
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Insects
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Rats and mice
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Guinea pigs
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Rabbits
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Practical experience performing daily animal husbandry, cleaning, feeding and routine health observations.
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Experience selling live animals and confidently discussing their care requirements with prospective owners.
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Strong retail sales and customer service skills, including the ability to recommend appropriate products and accessories.
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The ability to identify customer needs and confidently convert enquiries into sales without compromising responsible animal ownership.
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Excellent communication skills and the confidence to educate customers on animal care, nutrition, housing and husbandry.
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A reliable, proactive approach and the ability to work independently as well as part of a team.
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A strong understanding of animal welfare, safe handling practices and workplace hygiene.
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Availability to work a permanent Sunday-to-Thursday roster.
Candidates who do not meet the minimum experience and animal-handling requirements will not be considered.
Desirable Experience
The following experience will be highly regarded:
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Previous employment within an established pet retailer or another specialist pet store.
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Experience working across multiple live animal departments within a retail environment.
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A demonstrated history of achieving retail sales targets and contributing to department performance.
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Knowledge of animal nutrition, enclosure requirements, environmental enrichment and species-specific husbandry.
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Experience maintaining department standards, following operational procedures and supporting team performance.
What We Offer
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Competitive salary: $58,000–$62,000 per annum, plus superannuation, depending on experience and suitability.
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Full-time, permanent employment.
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Consistent Sunday-to-Thursday working roster.
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The opportunity to work with a diverse range of animal species in one of Australia's established specialist pet retail environments.
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A supportive team environment where animal welfare and responsible pet ownership matter.
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Opportunities to broaden your animal care knowledge and develop your retail capabilities.
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The opportunity to contribute to the performance and success of a busy, multi-department pet retail business.
Important
This position requires a permanent Sunday-to-Thursday commitment. Please do not apply if you are unable to commit to these working days.
About Kellyville Pets
Kellyville Pets is a specialist pet retailer offering customers an extensive range of pet products, animal care resources and live animals.
Our team plays an important role in helping customers make informed decisions about pet ownership and ensuring the animals in our care receive appropriate attention, housing and husbandry.
We are passionate about animal welfare, responsible pet ownership, customer education and delivering an exceptional retail experience.
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