Kelly's Bakery in Korumburra, VIC is seeking an experienced Front of House Supervisor to oversee the smooth running of our busy café and bakery. This part-time position will see you leading a team of friendly customer service staff, ensuring excellent customer experience and efficient operations.
The 'Roll':
- Leading a fabulous team by your example
- Supervising and scheduling front of house staff to maintain efficient café/bakery operations
- Providing exceptional customer service and ensuring a welcoming atmosphere for all customers
- Handling customer queries, feedback and grievances in a professional and timely manner
- Overseeing cash handling, banking and stock control procedures
- Assisting the management team with staff training, rostering and performance management
- Contributing to the development and implementation of customer service strategies
- Ensuring compliance with all relevant health, safety and food hygiene regulations
The 'ingredients' you will bring to our team:
- At least 2 years' experience in a front of house or customer service supervisory role, ideally within the hospitality industry
- Strong leadership and people management skills, with the ability to motivate and empower your team
- Excellent communication and interpersonal skills to liaise with customers, staff and management
- Proven track record of delivering exceptional customer service and creating a positive customer experience
- Sound knowledge of cash handling, stock control and basic financial management
- Sound knowledge of food hygiene and health and safety regulations
- Strong problem-solving and decision-making abilities
The icing on the cake:
At Kellys Bakery, we are committed to providing a supportive and rewarding work environment for our employees. As a Front of House Supervisor, you will enjoy a competitive salary, flexible part-time hours, and the opportunity to be part of a close-knit, family-owned business. We also offer ongoing training and development to help you grow your skills and progress your career.
About us:
Kellys Bakery is a beloved local institution in Korumburra, with a reputation for producing high-quality baked goods and providing a warm, inviting atmosphere for our customers. As a family-owned business, we pride ourselves on our commitment to using the freshest ingredients, supporting local suppliers, and fostering a friendly, collaborative team culture.
If you have the skills and experience to excel in this Front of House Supervisor role, we'd love to hear from you.
