Keilor Hotel is seeking an Assistant Hotel Manager to join our dynamic hospitality team on a full-time basis. This is an exciting opportunity to support the overall management and operations of our hotel, based in Keilor, VIC 3036. As Assistant Hotel Manager, you will play a crucial role in ensuring exceptional guest experiences, maintaining operational excellence, and supporting the General Manager & Hotel Manager in the day-to-day running of the property. This position offers the chance to develop your leadership skills whilst contributing to a thriving hospitality business.
Key responsibilities
- Supporting the Hotel Manager in overseeing daily hotel operations and ensuring compliance with company policies and procedures
- Managing front-of-house operations, including gaming, bistro, bar and function areas
- Assisting with staff supervision, scheduling, training, and performance management across departments
- Addressing guest concerns and complaints promptly, ensuring high levels of guest satisfaction
- Monitoring hotel facilities and maintenance standards to ensure a clean, safe, and welcoming environment
- Contributing to revenue optimisation through effective management of bookings, rates, and occupancy
- Supporting the implementation of marketing initiatives and promotional activities
- Assisting with financial management, including budget monitoring and cost control measures
- Ensuring compliance with health, safety, and licensing regulations
- Deputising for the Hotel Manager when required
What we're looking for
- Proven experience in a hotel management or supervisory role within the hospitality industry
- Strong knowledge of hotel operations, including gaming, staff training and food and beverage services
- Excellent leadership and people management skills with the ability to motivate and develop staff
- Outstanding customer service expertise with a genuine passion for delivering exceptional guest experiences
- Strong communication and interpersonal abilities
- Proficiency with hotel management systems and Microsoft Office applications
- Sound financial acumen and experience with budget management
- Problem-solving skills with the ability to work under pressure and manage multiple priorities
- Relevant hospitality qualifications or certifications (such as hospitality management qualifications) are advantageous
- Must hold a valid Victorian Gaming license and current modules
- Current First Aid and CPR certification is preferred
- Flexibility to work afternoon shift, including evenings, weekends, and public holidays as required
What we offer
- Competitive remuneration
- Staff discounts
- Opportunity to work within a supportive team
- Ongoing professional development and training to help you progress your career in hospitality
- Our team benefits from a collaborative workplace culture where your contributions are valued and recognised
- Healthy work-life balance and appreciation of dedication to delivering outstanding service
About us
Keilor Hotel is a well-established family-owned hospitality venue located in Keilor, Victoria. We pride ourselves on providing a warm, welcoming atmosphere and exceptional service to our guests. Our commitment to excellence, combined with our community-focused values, makes Keilor Hotel a respected destination for travellers and locals alike. We are dedicated to maintaining high standards of hospitality whilst fostering a positive workplace culture for our team members.
