Customer Service Officer

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Customer Service Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Customer Service Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

What We’re Looking For:

• A professional, respectful, and customer-focused approach at all times
• A positive team player who contributes to a supportive team culture
• Strong communication skills with the ability to build rapport and trust
• Confidence in handling a variety of customer situations, including sensitive conversations
• Strong attention to detail and ability to manage multiple tasks
• Previous experience in a fast-paced customer service or collections environment (highly regarded)

Additional information

• Salary of $65,000 plus super, plus commission
• Career Growth Opportunities
• Based in Southport with onsite parking and company perks

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