House Manager/ Team Leader

We're a family-owned disability support business, and being family-oriented is at the heart of everything we do. We genuinely know the people we support, their families and the staff who work alongside them. We believe great disability support is about building relationships, understanding people as individuals and helping them live happy, meaningful lives. We work closely with families and allied health professionals, and we're equally passionate about creating a positive, supportive workplace for our team.

Who are we looking for? We're looking for someone pretty special! An experienced House Manager who genuinely cares about people, takes pride in their work and wants to become part of our business for the long term. Someone who understands that managing a SIL home isn't just about rosters, paperwork and daily tasks. It's about creating a happy, safe and supportive home while leading a team that shares those same values. We want someone who leads with kindness and confidence, takes initiative, communicates openly and isn't afraid to have difficult conversations when needed. Most importantly, we're looking for someone who brings their own ideas, experience and personality to the role.

What will your role involve? This is a hands-on management position combining direct participant support with dedicated management responsibilities. You'll be responsible for:

• Leading, mentoring and supervising disability support workers.
• Creating a positive, accountable and supportive team environment.
• Working closely with participants, families and allied health professionals.
• Overseeing participant routines, support plans and individual goals.
• Completing quarterly reports, risk assessments and essential documentation.
• Maintaining WHS, NDIS compliance and organisational standards.
• Managing daily house operations and assisting with staffing and rostering.
• Responding to incidents, identifying solutions and following matters through.
• Supporting staff development and identifying training needs.
• Maintaining open communication with management.

You will also participate in an on-call roster approximately one week per month, including the weekend.

What matters most to us?

• Initiative: Someone who recognises what needs doing and takes ownership.
• Relationships: Someone who genuinely values our participants, families and staff.
• Leadership: Someone who supports their team while maintaining professional boundaries and accountability.
• Commitment: Someone who wants to grow with our business and make a lasting difference.

What experience will you need? We're looking for someone with:

• Previous leadership or management experience within disability support.
• Strong knowledge of the NDIS and relevant compliance requirements.
• Experience supervising, mentoring and developing staff.
• Excellent communication, organisational and computer skills.
• Confidence completing reports, risk assessments and documentation.
• Strong problem-solving skills and the ability to work independently.
• Reliability, flexibility and a genuine passion for disability support.

What can you expect from us? You'll be joining a small, family-owned business where your contribution matters, your ideas are valued and you'll work closely with management. We want you to feel supported, trusted and proud of the difference you're making.

Hours: Full-time, approximately 38 hours per week, combining hands-on support and management duties.

On-call: Approximately one week per month, including weekend coverage.

Remuneration: Attractive remuneration package negotiated based on qualifications and experience, with applicable on-call arrangements and entitlements confirmed.