Wellness Membership Growth Consultant in Melbourne

KĀYA, Melbourne’s first all-in-one Health and Wellness destination, is seeking an experienced and driven Membership Advisor to join our team at our brand-new Chadstone location. This is a rare opportunity to be part of a new club from the very beginning. We’ve already been inundated with interest from the community, so we’re expanding our team to ensure every guest receives the premium experience KĀYA is known for.

Based within Chadstone Shopping Centre, you’ll be immersed in a high-energy, fast-paced environment surrounded by a style-conscious clientele. This role extends beyond membership sales, with a strong focus on corporate relationships and business development. It’s about building, nurturing, and maintaining meaningful connections both within the club and across the wider business community. At KĀYA, you’re not just selling memberships, you’re guiding people into a new way of living, representing a brand built on trust, care, and long-term wellbeing.

Duties & responsibilities:

• Drive growth and expansion of the group by identifying and pursuing new business opportunities and mutually beneficial strategic partnerships.
• Develop innovative strategies to maximise market penetration and revenue generation.
• Build genuine relationships with guests, members and key corporate stakeholders to drive both business growth and member engagement.
• Listen to individuals’ stories to understand their unique needs and offer the most suitable membership options and/or corporate packages.
• Take a relationship-focused approach, centred around authentic support for members and corporate organisations.
• Guide people towards a membership option that supports their physical and mental wellbeing.
• Take ownership of your connections, your day and ultimately your success.

Experience & attributes:

• Proven track record of success in prior Sales positions (preferably 2+ years).
• Background in Business Development, B2B, B2C and community outreach.
• Strong initiative and a proactive approach to nurturing and maintaining your client base, including corporate partnerships and joint ventures.
• Excellent planning, organisational, time management, follow-up, execution skills.
• Previous health club or service-based industry experience is advantageous, though non-essential.
• Driven to grow personally and professionally.
• Comfortability in a bustling environment.
• Keen customer service skills with a person-centred mindset and a passion for wellness.

The perks we offer:

• In-house health & wellness programs and seminars.
• We trust you to own your role, working autonomously, flexibly, and creatively, while we provide you support whenever needed.
• Ongoing mentoring and development to help you excel and thrive in your role.
• Growth opportunities with the company as we prefer to promote internally, and expand into opening new clubs.
• Access to exclusive employee benefits from our partners.
• Inclusive and supportive work culture without ego.
• New ideas or ways to improve are always encouraged, everyone's opinion treated equally.
• Opportunities to teach or instruct if that is something you desire!

About KĀYA:

Established in 2012, KĀYA is Melbourne’s first all-in-one health and wellness destination, offering over 350 traditional Pilates Reformer, Yoga, Barre, Fitness Circuit and Spinning classes each week, alongside dedicated cardio and weights zones — all within a premium, considered environment. With other locations in Prahran and Emporium Melbourne (CBD), KĀYA continues to evolve as a place where movement, recovery and community come together. At KĀYA, we believe well-being extends beyond the studio. Our culture is grounded in care, trust and intention. We support a way of working that allows you to perform at a high level while maintaining balance across your health, family and personal growth. If this resonates, we’d love to hear from you.