At a Glance
- Tasks: Support ERP and business systems, troubleshoot issues, and improve processes.
- Company: Join General Australia, a leader in innovative air conditioning solutions.
- Benefits: Enjoy free onsite parking, gym access, and a collaborative workplace culture.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Develop your skills in ERP and tech while making a real impact.
- Qualifications: Hands-on ERP experience and strong problem-solving skills required.
The predicted salary is between 56700 - 69300 $ per year.
GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates. With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance.
What's on Offer:
- 12-month contract based in Eastern Creek
- Free onsite parking & gym access
- Genuine work-life balance within a supportive, collaborative workplace culture
- Games room and great workplace facilities
- Join the Innovation team supporting ERP and business systems
- Work closely with users, developers and the wider business
- Opportunity to develop your experience across ERP, business systems, data and technology
About the Role:
We're looking for an ERP Systems Administrator to become a key point of contact for ERP and business system support across the organisation. You’ll provide first-level support, investigate and troubleshoot system issues, work with business data, document processes and identify opportunities for system and process improvement. You’ll work closely with users, developers and the Innovation team on system maintenance, testing and ongoing improvements.
Key Responsibilities:
- Provide first‑level ERP and business systems support
- Investigate and troubleshoot system and data issues
- Support users and resolve issues where possible
- Analyse business data to identify problems and potential solutions
- Assist with system maintenance, testing and improvements
- Document business processes, system procedures and solutions
- Identify opportunities for process and system improvement
- Work with developers on more complex system issues
- Support system documentation and knowledge sharing
- Contribute to Innovation projects and initiatives
About You:
You’ll have:
- Hands‑on ERP experience – essential
- 1–2 years’ experience in IT support, helpdesk, or application support.
- 1-2 years application support experience with hands‑on experience with ERP systems, Microsoft SQL Server.
- Basic coding experience and familiarity with business systems and system maintenance.
- Strong problem‑solving skills, attention to detail, and a proactive approach.
- Excellent communication skills and ability to work collaboratively.
- Experience supporting ERP, applications or business systems
- An understanding of how business systems support business operations
- Strong troubleshooting and problem‑solving skills
- Ability to investigate issues rather than simply elevate them
- Strong attention to detail and a proactive approach
- Ability to work collaboratively with developers and wider business teams
- Exposure to SQL or data analysis is highly regarded, but not essential.
- A background in IT, Computer Science, Business Systems or a related discipline would be beneficial.
Desirable – But Not Essential:
- Epicor ERP or another major ERP platform
- ERP implementations, upgrades, migrations or major system changes
- BI, reporting or data analytics
- CRM systems such as Salesforce or SugarCRM
- Additional coding or development experience
- Documenting procedures
- ERP integrations, APIs or system interfaces
Why Join General Australia?
General Australia's Innovation team uses technology to improve processes, support the business and create better ways of working. This is an opportunity to develop your experience across ERP, business systems, application support, data and technology, while working closely with users and developers to solve problems and drive improvements.
This position is available ONLY to candidates who are Australian citizens or hold Australian permanent residency. If you are currently living overseas, require visa sponsorship, or hold a temporary visa, your application will not be considered.
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