About the Role
Reporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring Operations Centre.
Job Type: Full-time hours: 38 per week
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Penalty rates
You will have demonstrated:
- Commitment to the provision of premium client service
- Willingness to take on new challenges
- Excellent communication (oral and written)
- The ability to work autonomously
Whilst the role can be diverse, your main responsibilities include:
- Responding to signals generated by KSA Systems
- Phone or email interaction with our end clients
- Dispatching service requests to appropriate personal (via phone & email)
Why Join Us?
In return, you will be part of a great team, which values its employees and provides opportunities for career growth. Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday. In return we offer:
- 5 weeks annual leave
- Good work life balance with 8 hour shifts and many weekends off
- One RDO per roster cycle
- Opportunity for overtime
- Amazing team culture
- Drivers Licence and your own transport are essential, as there is no public transport after hours
To be eligible for this position you must be an Australian Citizen or resident
You must be fully vaccinated
For more information, contact our Operations Manager directly for a confidential discussion, during business hours on 02 9428 7***.
Control Room Operator in Ryde employer: Kastle Systems Australia
Join a dynamic team that prioritises employee well-being and career advancement in our 24-hour Monitoring Centre. With a strong emphasis on work-life balance, generous leave entitlements, and a supportive culture, we offer a rewarding environment for Customer Support Operators looking to make a meaningful impact. Enjoy the flexibility of a rotating roster while being part of a collaborative team that values your contributions.
