Are you passionate about helping people find the perfect car, hassle-free?
At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We’re on the lookout for a Customer Experience Consultant who’s passionate about helping customers find the right car and enjoy every step of their Karmo journey.
What You’ll Be Doing
- Guide customers to the best vehicle subscription for their needs.
- Deliver outstanding service that drives loyalty and repeat business.
- Work collaboratively with the team to meet customer and business goals.
- Support customers throughout their lifecycle from onboarding to renewals and returns.
- Collaborate with operations, sales and delivery teams to ensure a seamless experience.
- Handle customer feedback and resolve issues quickly and professionally.
What You’ll Bring
- Automotive experience in a dealership, rental, or customer-facing environment is desired but not essential.
- Extensive customer service experience with a genuine passion for helping people.
- Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.
- Experience using multiple CRM systems and confidence navigating new technology platforms.
- A current, valid Australian Driver’s Licence is a must.
- Strong attention to detail and problem-solving skills.
- A positive attitude and drive to grow with an expanding business.
What's In It For You
- OTE (On Target Earnings) up to $75,000++ per annum plus super
- Monday to Friday | 08:30am till 5:00pm
- Fully Maintained Vehicle + Fuel Card + Toll Tag (T&C's apply)
- 8 Weeks of Employer Paid Parental Leave
- Family Vehicle Subscription Discount
- Be part of a growing, forward-thinking business in the automotive space
About The Company
Karmo is Australia’s largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs offering a smarter alternative to traditional car ownership.
Karmo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with respect and provided with equal opportunities to succeed.
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Customer Experience Consultant employer: Karmo
Karmo is an exceptional employer, offering a dynamic work environment in Airport West, VIC, where you can thrive as the Fleet Planning & Logistics Leader. With a strong focus on employee growth and a high-trust culture, you'll collaborate closely with senior leaders while enjoying flexible hybrid work arrangements. Our commitment to diversity and inclusion ensures that every team member is respected and empowered to succeed, making Karmo a rewarding place to advance your career in the automotive industry.
