About the company
Karlka Recruiting Group has partnered with a NSW Government department to engage Contact Centre Operators for a 27/11/2026 – 26/05/2027 contract based in Newcastle.
About the Position
The Contact Centre Operator is responsible for providing frontline customer support, handling customer enquiries, maintaining records and delivering high-quality service in a fast-paced contact centre environment. The role requires the ability to navigate multiple systems while ensuring accurate and timely customer outcomes.
Duties
- Handle customer enquiries and provide accurate information across a range of services
- Research, analyse and resolve customer enquiries or refer matters appropriately
- Update and maintain customer records and databases accurately
- Assist customers to understand available products and services
- Record customer complaints and escalation unresolved matters as required
- Complete administration and processing tasks in line with privacy and policy requirements
- Use multiple systems and technologies to support service delivery
- Work collaboratively with colleagues and leaders to meet service standards
- Contribute to continuous improvement initiatives and process enhancements
- Deliver high-quality customer service in a high-volume contact centre environment
Requirements/Skills
- 2-3 years' customer service experience in a call centre, administration, retail or similar environment
- Ability to work in a fast-paced, high-volume contact centre environment
- Strong attention to detail and accuracy when handling customer information
- Ability to learn new systems quickly and navigate multiple applications simultaneously
- Ability to manage challenging customer interactions professionally
- Ability to work effectively within a team while meeting individual performance expectations
- Ability to work a rotating roster between 7:00am and 7:00pm Monday to Friday
Benefits working with this Client
- Comprehensive paid training and ongoing support
- Contract through to 26/05/2027
- Structured onboarding, training and mentoring program
Benefits working with Karlka Recruiting Group
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities
Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.
Additional information
- Contract through to 26/05/2027
- Full training provided onsite in Newcastle
- $37.50 per hour plus super
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Contact Centre Operator in Newcastle employer: Karlka Recruiting Group
Karlka Recruiting Group is an excellent employer, offering a unique opportunity to work on impactful infrastructure projects in the beautiful Tweed Heads West, NSW. With a strong commitment to employee support and well-being, including weekly pay and a dedicated consultant for each contract, we foster a collaborative work culture that prioritises professional growth and development. Join us to make a meaningful contribution while enjoying a balanced work-life with up to 38 hours a week.
