At a Glance
- Tasks: Be the friendly face of our office, providing top-notch customer service and support.
- Company: Join MatchWorks, a diverse and inclusive workplace dedicated to empowering individuals.
- Benefits: Enjoy 20 days Annual Leave, 13 days Personal Leave, plus 10 paid Wellbeing Days each year.
- Other info: Access discounts at over 450 retailers and enjoy university study discounts.
- Why this job: Make a real difference by connecting with people and creating a positive environment.
- Qualifications: Strong communication skills and a passion for helping others in a busy setting.
MatchWorks is looking for an enthusiastic, people-focused Customer Service Officer to be the face of our St Albans office, providing high quality first point of contact customer service to participants and external stakeholders whilst also providing administrative support to all staff.
What you'll do
- Welcome and support a wide range of people; from participants and employers to training organisations and community services
- Help manage a busy front desk, chatting with people face-to-face while also handling incoming calls
- Keep our systems up to date with accurate information so everything runs smoothly behind the scenes
- Create a safe, positive, and professional environment where everyone feels respected and supported
What you'll bring
- Someone who enjoys working with people and thrives in a busy environment
- Strong communication skills and the ability to connect with people from all walks of life
- Attention to detail, with confidence in keeping records accurate and up to date
- A team-focused mindset, a positive attitude, and the ability to think on your feet when things get busy
- (You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)
- Experience in customer service, reception, or employment services
Why you'll love working at MatchWorks
- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
- Extra Leave - 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- Referral bonus - bring great people with you and be rewarded
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact the Talent Team on talent@genu.org.au or 03 5249 6119.
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