At a Glance
- Tasks: Join a dynamic team providing Level 2 IT support and solving tech issues.
- Company: Kaliba, a leading IT services provider in Sydney.
- Benefits: Competitive salary, flexible work arrangements, and career growth opportunities.
- Other info: Collaborate with senior engineers and enjoy a supportive work culture.
- Why this job: Make a real impact by helping clients with their tech challenges.
- Qualifications: IT qualifications and experience in Windows environments required.
The predicted salary is between 85000 - 90000 $ per year.
IT Service Desk Technician (L2)
This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
- Base pay range
- Overview
Join a dynamic support team delivering Level 2 IT support to a broad client base.
You'll provide remote and onsite support, resolve technical issues, and work closely with senior engineers to ensure a high standard of service delivery.
This role combines hands-on problem-solving with strong client communication.
Key Responsibilities
- Respond to and manage support tickets via phone and ticketing systems.
- Provide Level 1/2 remote and onsite support for desktops, servers, and infrastructure.
- Perform scheduled maintenance and urgent onsite visits as needed.
- Collaborate with senior engineers on escalations and projects.
- Maintain clear documentation and update internal knowledgebase.
- Participate in rotating rosters, including after-hours support.
- Ensure compliance with internal processes and industry standards.
Skills & Experience
- IT qualifications or relevant certifications.
- Strong experience supporting Windows environments and Microsoft 365.
- Working knowledge of networking (TCP/IP, DNS, VPN, VLANs).
- Experience with Windows Server, virtualisation (e. g., Hyper-V, VMware).
- Familiarity with switches, firewalls, and wireless infrastructure.
- Excellent communication and troubleshooting skills.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
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IT Service Desk Technician (L2) in Sydney employer: Kaliba
Kaliba is an exceptional employer that prioritises the growth and development of its employees, offering structured training and clear career progression in the vibrant city of Melbourne. With a strong starting salary and uncapped commissions, you will thrive in a supportive work culture that encourages collaboration and innovation, making it an ideal place for those seeking a meaningful and rewarding career in technology recruitment.
