Lead an established Managed Services business. Own the P&L. Shape the strategy. Build a high-performing team.
Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare opportunity to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.
This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.
What you'll be doing
- Lead and develop a team of Service Desk and Infrastructure Engineers (L1–L3)
- Own the Managed Services P&L, including revenue, profitability and utilisation
- Drive operational excellence across service delivery, projects and customer experience
- Build trusted relationships with key clients and act as the senior escalation point
- Improve processes, automation and AI adoption to increase efficiency and service quality
- Work closely with the CEO to help shape business strategy and future growth
- Ensure projects are delivered on time, within budget and to a high standard
What we're looking for
- Proven leadership within an MSP environment
- Experience managing technical teams and customer outcomes
- Strong commercial acumen with exposure to P&L, utilisation and recurring revenue
- Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security
- Experience improving operational processes and leveraging automation
- A modern leadership style with a genuine interest in AI and technology innovation
- Excellent stakeholder management and client-facing skills
What's on offer?
- Senior leadership position reporting directly to the CEO
- Genuine ownership of a successful Managed Services division
- Opportunity to influence business strategy and future directionStable business with an excellent reputation and loyal client base
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Managing Director (MSP) in Melbourne employer: Kaliba
Kaliba is an exceptional employer that prioritises the growth and development of its employees, offering structured training and clear career progression in the vibrant city of Melbourne. With a strong starting salary and uncapped commissions, you will thrive in a supportive work culture that encourages collaboration and innovation, making it an ideal place for those seeking a meaningful and rewarding career in technology recruitment.
