We're seeking a proactive and customer-focused L1/L2 IT Support Officer to join the IT team at a leading independent school in Melbourne. This is a fantastic opportunity to work within a well-resourced, collaborative environment supporting staff, students, and school-wide technology systems.
Key Responsibilities
- Provide first and second-level technical support to staff and students via phone, email, and in-person
- Log, triage, and resolve incidents and service requests through the ticketing system, escalating complex issues as required
- Support and troubleshoot hardware, software, printers, mobile devices, and classroom AV/technology
- Assist with user account administration (Active Directory / Office 365)
- Support the setup and maintenance of laptops, desktops, and school-issued devices
- Contribute to IT projects, upgrades, and rollouts as required
- Maintain accurate documentation of support processes and asset records
- Deliver a high standard of customer service to a broad range of stakeholders, including teaching staff
About You
- 1+ years' experience in an IT support / service desk role (education sector experience highly regarded but not essential)
- Solid working knowledge of Windows OS, Active Directory, Office 365, and general networking fundamentals
- Experience with ticketing systems (e.g. ServiceNow or similar).
- Strong communication skills and a genuine customer-service mindset
- Ability to work both independently and as part of a small, close-knit team
- A relevant IT qualification or certification (e.g. Cert IV, CompTIA A+) is a plus
- Working with Children Check (or willingness to obtain) required
What's on Offer
- Supportive, well-resourced team environment
- On-site parking
- School term-aligned conditions/benefits (adjust as applicable)
- Opportunity to make a genuine impact supporting a values-driven independent school community
IT Service Desk (L1/L2) in Melbourne employer: Kaliba
Kaliba is an exceptional employer that prioritises the growth and development of its employees, offering structured training and clear career progression in the vibrant city of Melbourne. With a strong starting salary and uncapped commissions, you will thrive in a supportive work culture that encourages collaboration and innovation, making it an ideal place for those seeking a meaningful and rewarding career in technology recruitment.
