At a Glance
- Tasks: Provide IT support to our retail teams and troubleshoot technical issues.
- Company: Join Premier Retail, an iconic Australian retailer with exciting brands.
- Benefits: Generous staff discounts, central office location, and continuous learning opportunities.
- Other info: Enjoy coffee at our onsite café while working in a dynamic team.
- Why this job: Kickstart your IT career in a supportive and collaborative environment.
- Qualifications: Passion for IT and strong communication skills; tertiary studies in IT are a plus.
The predicted salary is between 47250 - 57750 $ per year.
Premier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Our team is focused on delivering great service to our customers and bringing new product offerings to life.
About The Role
Reporting into the Service Desk Team Leader, this role will provide IT support to our Support Office and our retail store teams. This is an amazing opportunity for someone looking to take their first step into an entry level IT role. This is a full-time position, 12 month fixed term position working a rotating roster over 7 days, which include morning, afternoon and night shifts based at our Support Office located on St Kilda Rd.
Responsibilities
- Receiving and responding to IT queries including troubleshooting scanner, POS system technical issues and a multitude of Support Office inquiries.
- Ensure every phone query is dealt with professionally and accurately recorded in our system.
- Escalate issues (where cannot be immediately resolved) to the Service Desk Manager and/or other support teams.
- Keep customers across the status of issues and contribute to the education of business users.
- Work with the Senior Service Desk Specialists and wider IT team to problem solve and follow up on queries.
Skills & Experience
- Ability to work in a fast-paced environment and manage high volume tasks.
- Strong communication skills with the ability to establish relationships with stakeholders across all areas of the business.
- Strong sense of integrity to ensure the information we provide is timely and accurate.
- Passion for IT coupled with an appetite to learn and grow.
- Tertiary studies in IT is advantageous but not essential.
Perks
- Generous staff discount and access to our sample sales.
- Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park.
- Work closely within a high performing, supportive and collaborative environment.
- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.
- Coffee lover? Indulge in coffee and food options at our onsite café.
If you are looking for an opportunity to grow with a business, then this opportunity is for you.
Service Desk Specialist in Melbourne employer: Just Group
Peter Alexander is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about fashion and customer service. Located in the heart of Norwood, Adelaide, employees benefit from career growth opportunities, a dynamic team environment, and the chance to work with luxury sleepwear that inspires creativity and style. With a commitment to employee development and a focus on delivering outstanding customer experiences, Peter Alexander stands out as a rewarding place to build your career.
