Mining Yardsperson in Melbourne

Melbourne Temporary 49500 - 60500 $ / year (est.) Remote

At a Glance

Tasks: Make meaningful calls to help clients book free hearing tests and provide exceptional service.
Company: Join Audika, a leading healthcare group dedicated to improving lives through better hearing.
Benefits: Enjoy remote work, structured training, performance incentives, and exclusive discounts.
Other info: Be part of a fun, inclusive team with great career growth opportunities.
Why this job: Make a real difference in people's lives while developing your communication skills.
Qualifications: Previous contact centre or phone-based sales experience is preferred.

The predicted salary is between 49500 - 60500 $ per year.

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand.
You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)
Following up on leads generated from direct marketing and rebooking lapsed clients
Booking and managing clinic appointments using our CRM and internal systems
Accurately updating client records and ensuring all information is documented
Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For

We strongly welcome applicants with previous contact centre, phone-based/telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors. The ideal candidate will:

Be an excellent communicator who can adapt their style to each client’s needs
Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
Have strong experience working in fast-paced, target-driven contact centre environments
Be highly proficient with CRM platforms and confident navigating multiple systems
Demonstrate strong organisational skills and attention to detail
Thrive in a team-focused, customer-first culture
Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

A structured onboarding and training program with ongoing coaching
Monthly and quarterly incentives based on performance
A collaborative, inclusive, and fun workplace culture
Access to MyRewards – exclusive discounts and wellness benefits
Career growth opportunities within a purpose-led global organisation

Our Values

Create trust through care and accountability
Work as a team, supporting each other’s success
Embrace a can-do attitude and a passion for service
Drive innovation to improve client outcomes

Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.