At a Glance
- Tasks: Provide exceptional customer service and administrative support in the emergency response industry.
- Company: Join Bunzl, a certified Great Place to Work with a family-like culture.
- Benefits: Enjoy competitive salary, profit share, health insurance, and study assistance.
- Other info: Flexible benefits and opportunities for career growth in a dynamic team.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication, and time management skills required.
The predicted salary is between 56700 - 69300 $ per year.
12 month maternity cover full time position
Unique opportunity working in the emergency response industry. Join a certified Great Place to Work Company.
As part of the Bunzl Group, Fire Rescue Safety Australia (FRSA) specialises in the supply and service of emergency response equipment across the Asia Pacific region. We are an industry specialist who consistently strive to provide the most effective and innovative products and services to our clients. When you join FRSA, you're not just joining an organisation, you are joining a family-like environment committed to making a positive contribution to the emergency services industry and the people who choose to protect us.
YOUR ROLE
This is a unique opportunity to join our team at Fire Rescue Safety Australia as a full-time Customer Service Representative based in our Erskine Park, NSW office. In this key client-facing role, you will be responsible for providing exceptional customer service and administrative support to our valued customers. This role is fixed-term till the beginning of 2028 (12 months contract).
What you'll be doing:
- Handle incoming customer inquiries and orders via phone & email in a professional and friendly manner
- Process customer orders and returns in a timely and accurate manner
- Support the sales team with timely and accurate quotes
- Maintain detailed records and documentation for key emergency services contracts
- Escalate complex issues to the appropriate team members for resolution
- Assist with other administrative tasks as required to support the overall operations of the business
Working directly with the emergency response industry. We believe in bringing out the best in people. To do that, we offer a competitive salary with annual salary reviews and full on-the-job training. We are passionate about people who are passionate about our business.
ABOUT YOU
Having worked in a customer service role, you will already have strong communication and time management skills that have been developed within an office-based environment. The other essentials we are looking for are:
- Highly motivated with confident and pleasant phone manner
- Ability to grasp technical product range and terminology
- Strong administrative capability and computer literacy
- High attention to detail & high-level multi-tasking
- Team-focused with a positive outlook, ready to learn and expand your skillset
- Eager to become an industry expert and support others on their professional journey
- Prior experience in customer service or administration
The following is advantageous but not essential:
- Prior experience with PRONTO
- Knowledge of emergency services industry and products
BENEFITS
Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.
WE BELIEVE
With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.
WE WELCOME ALL
At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
No Agencies please.
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