Mining Yardsperson in Brisbane

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

• As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand.
• You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.
• Your day-to-day responsibilities will include:
• Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For

• We strongly welcome applicants with previous contact centre, phone-based/telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
• The ideal candidate will:
• Be an excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast-paced, target-driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team-focused, customer-first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose-led global organisation

Our Values

• Create trust through care and accountability
• Work as a team, supporting each other’s success
• Embrace a can-do attitude and a passion for service
• Drive innovation to improve client outcomes

Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.