At a Glance
- Tasks: Lead service operations across Australia and New Zealand, driving growth and efficiency.
- Company: Global leader in industrial cooling technology, focused on innovation.
- Benefits: Competitive salary, car allowance, fuel card, and performance incentives.
- Other info: Flexible work-from-home options and clear progression plan for career growth.
- Why this job: Take ownership of a national service portfolio and shape the future of operations.
- Qualifications: Experience in service operations management, customer relationship skills, and leadership.
The predicted salary is between 130000 - 150000 $ per year.
Package: $130K–$150K base plus car allowance, fuel card, E-tag and a results-driven incentive scheme.
Scope: Direct P&L accountability across service operations in NSW, VIC, QLD, ACT, WA, NT and New Zealand.
Flexibility: Sydney based, with work-from-home flexibility while you establish NSW operations, then travel nationally.
Progression: This isn't filling a gap. It's a transition plan. You'll be groomed to take over, with structured handover and support.
Employer: A global market leader in industrial cooling technology, pushing innovation and growth across ANZ.
Your First 12 Months – Clear Wins: From day one, you'll have a roadmap. Your success starts with building trust with customers and regional service leaders who are already in place. From there, you'll be responsible for developing and executing strategies to grow service revenue in line with the business's annual plans. Alongside this, you'll nurture and expand the existing service partner network and maintain strong connections with equipment sales customers. These relationships form the backbone of future growth.
What You'll Actually Do: This is a hands-on leadership role. You'll oversee service delivery across multiple states and New Zealand, coaching regional leaders and driving operational efficiency. Commercial responsibility sits firmly with you - owning budgets, keeping an eye on profitability, and making the calls that directly impact your incentive earnings. It's a balance of strategy and execution: shaping the future of the operation while dealing with the day-to-day realities of field service.
Who We're Looking For: We want service operations leaders, not manufacturing managers. Specifically:
- Major mechanical contractors with established service divisions
- Service operations managers from HVAC/industrial cooling OEMs
- Ambitious service managers from closely related industries ready for national responsibility
HVAC/chiller experience is helpful but not essential - this is about managing field service teams, not technical expertise. What matters is your understanding of site-based service delivery, customer relationship management and driving recurring revenue through service excellence. If your background is manufacturing operations rather than field service management, this isn't the right fit. If you're ready to move beyond "keeping the lights on" and take ownership of a national service portfolio.
Business Operations Manager in Brisbane employer: Junee Southern Cross
Join a global leader in industrial cooling technology that prioritises innovation and employee growth. With a competitive salary package, flexible work arrangements, and a clear progression plan, you'll have the opportunity to shape the future of service operations across Australia and New Zealand while enjoying a supportive work culture that values your contributions and fosters professional development.
