At a Glance
- Tasks: Lead a team in providing trauma-informed care to young people in a residential setting.
- Company: Join Junction Support Services, an award-winning not-for-profit organisation.
- Benefits: Enjoy salary packaging, extra leave, annual wage increases, and ongoing training.
- Other info: Dynamic role with genuine opportunities for career progression and professional growth.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Bachelor’s degree in Social Work, Community Services, or related field required.
Lead the house. Develop the team. Shape great care. Great residential care relies on strong teams, consistent practice and leaders who can bring both together. We’re looking for a Team Manager to lead one of Junction’s residential care homes in Wangaratta, supporting a team of Residential Care Workers to provide safe, consistent and trauma-informed care to young people.
This is a hands-on leadership role where you’ll have the opportunity to develop your team, shape practice and create the structure and consistency that helps both staff and young people thrive.
What's in it for you
- NFP Salary Packaging up to $15,900 per year
- An extra week of annual leave each year
- Annual wage increases in line with CPI increase
- Ongoing training and professional development
- Genuine opportunities for career progression
- Employee Assistance Program and debriefing support
- Access to wellbeing benefits such as Fitness Passport and Hume Bank Partnership
- The opportunity to lead your own team while remaining connected to frontline practice
What will you actually be doing?
- Lead and develop your team, providing supervision, coaching, feedback and opportunities for professional growth.
- Lead the day-to-day operation of the home, creating the structure and consistency that supports both staff and young people.
- Shape strong therapeutic practice, working alongside Case Managers and the broader care team to turn case plans, goals and strategies into everyday care.
- Lead through complexity, managing risk, responding to changing situations and providing calm direction when your team needs it.
- Keep young people at the centre, ensuring their voice, goals and needs influence decisions about their home and support.
- Maintain quality and accountability, building strong stakeholder relationships and ensuring the home meets relevant care standards and requirements.
You’ll work alongside Case Managers, a Therapeutic Specialist, other Team Managers and the broader Care Services team, so while there’s real responsibility in this role, you won’t be working in isolation. You’ll also remain connected to frontline practice and may provide direct care or work within Junction’s residential houses when operationally required.
The person we’re looking for
You don’t need to pretend residential care is easy. We’re looking for someone who understands that good leadership in this environment means being present, consistent and accountable. You can build trust and set clear expectations. You can support a staff member while still having difficult conversations when they’re needed. When something doesn’t go to plan, you can remain calm, make decisions and know when to ask for support. Most importantly, you understand that the culture, routines and relationships within a residential home have a direct impact on the young people who live there.
What you’ll need
A relevant Bachelor’s degree is an essential requirement for this position. This may include a Bachelor’s degree in:
- Social Work
- Community Services
- Disability
- another relevant discipline
You’ll also bring:
- An understanding of complex trauma and the developmental and therapeutic needs of young people requiring protective care
- The ability to lead, support and develop permanent and casual employees
- Confidence managing challenging situations and supporting teams through change
- Strong risk assessment, decision-making and problem-solving skills
- Strong communication, relationship-building and conflict resolution skills
About Junction
Junction Support Services is an award-winning regional not-for-profit organisation supporting around 2,500 people each year across 12 Local Government Areas in Ovens & Murray, Goulburn, Gippsland and regional NSW. Our work is trauma-informed, client-centered and goal-directed, with a strong focus on creating better outcomes for the people and communities we support.
Ready to lead?
If you hold the required Bachelor’s degree and you’re ready to bring your experience into a leadership role where you can develop people, shape practice and make a genuine difference for young people, we’d love to hear from you.
Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.
Team Manager – Youth Residential Care in Wangaratta employer: Junction
Junction Support Services is an exceptional employer dedicated to empowering vulnerable communities, particularly Aboriginal people and families, through culturally safe and trauma-informed case management. Located in Wangaratta, the organisation fosters a supportive and inclusive work culture, offering generous benefits such as salary packaging, extensive annual leave, and ongoing professional development opportunities. By joining our team, you will not only contribute to meaningful change but also grow personally and professionally in a role that values connection and community impact.
