Office Administrator & Customer Service Coordinator
JRC Glass Solutions pty ltd - Coopers Plains QLD
Customer Experience & Operations Coordinator
JRC Glass Solutions | Full-Time | Coopers Plains, Brisbane
Build a Career, Not Just Another Admin Job
We're looking for someone who loves helping people, enjoys staying organised and wants to be part of a growing business where their work genuinely makes a difference.
At JRC Glass Solutions, this isn't just an administration position. You'll become a key part of our team, helping deliver exceptional customer service while supporting the day-to-day operations of our growing glazing business.
As we continue to grow, so will your opportunities, with genuine career progression into senior administration and Office Management roles.
About Us
JRC Glass Solutions is a family-owned glazing company servicing South East Queensland.
Windows & Doors
Security Screens
Mirrors
Glass Replacement
We're building a business known not only for quality workmanship but also outstanding customer service and a workplace where great people can build long-term careers.
About the Role
You'll be the first point of contact for many of our customers and play a vital role in ensuring every job runs smoothly from enquiry through to completion.
No two days are the same, and you'll work closely with our office team, estimators and installers to keep everything organised.
Your responsibilities include:
- Answering customer enquiries via phone and email
- Scheduling site measures and appointments
- Creating and managing jobs in ServiceM8
- Following up quotations
- Managing customer records
- Supporting office administration
- Assisting with customer communications and marketing
- Requesting customer reviews
- Helping improve systems and processes
- Supporting the wider team wherever needed
About You
- Is organised and highly motivated
- Has excellent attention to detail
- Can confidently manage multiple priorities
- Takes ownership of their work
- Enjoys solving problems and improving processes
- Works well within a team
- Wants to build a long-term career
- Experience with ServiceM8, Microsoft Office or Mailchimp is highly regarded, but a positive attitude and willingness to learn are more important.
Our Core Values
- Teamwork - We support each other and work together.
- Attention to Detail - We believe the little things matter.
- Accountability - We take ownership and follow through.
If these values sound like you, you'll fit in well here.
What We Offer
- Supportive team environment
- Ongoing training and development
- Genuine career progression
- Opportunity to grow into Office Management
- A business that values ideas and initiative
- Recognition for your contribution
Why You'll Love Working Here
We're not looking for someone to simply answer phones.
We're looking for someone who wants to become an important part of a growing business, contribute new ideas, improve how we operate, and build a long-term career with us.
If you're motivated, organised and passionate about delivering exceptional customer service, we'd love to hear from you.
Office Administrator & Customer Service Coordinator in Brisbane employer: JRC Glass Solutions pty ltd
At JRC Glass Solutions, we pride ourselves on being an exceptional employer that values your skills and dedication. Located in Coopers Plains, QLD, we offer competitive pay up to $130,000 plus super, a supportive work culture with clear expectations, and ample opportunities for career progression. Join us for consistent work, professional respect, and the chance to take ownership of your projects while developing your expertise in a dynamic environment.
Contact Details:
JRC Glass Solutions pty ltd Recruitment Team
