Job Type: Permanent position | Casual position
Job Description
Sales & Customer Relations
- Warmly welcome customers and build genuine relationships to understand their Jewellery preferences and create personalized shopping experiences.
- Demonstrate in-depth knowledge of jewellery items, confidently guide customers through selections while highlighting product features and craftsmanship.
- Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, new product launches and in-store campaigns.
- Deliver excellent customer experience by cultivating a personal client base, managing after-sales support and follow-up to foster loyalty and referrals.
- Address and resolve customer concerns with professionalism and care and promptly escalate to the Store Manager if required.
Inventory & Visual Merchandising
- Ensure all Jewellery displays are clean, visually appealing and securely arranged to maintain a premium in-store presentation.
- Assist with daily stock audits, documentation of incoming and outgoing stock and reconciliation of physical counts with system records.
- Provide regular updates to the Branch Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations.
Other Responsibilities
- Adhere to all company SOPs and local regulatory requirements, while following anti-theft protocols, opening/closing checklists, and safety standards.
- Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems.
- Submit daily sales reports to the Branch Manager, highlighting key customer feedback, fast and slow-moving stock and operational challenges if any.
- Actively participate in monthly performance reviews and training sessions as advised by the Branch Manager to support continuous development and improvement.
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Jewellery Sales & Customer Experience Specialist in Parramatta employer: Joyalukkas Jewellery
Joyalukkas Jewellery is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the luxury retail sector. With a strong emphasis on employee growth and development, team members are encouraged to take on leadership roles and engage in cross-functional collaboration, all while enjoying the vibrant culture of Australia. The company provides competitive benefits and unique opportunities to make a significant impact in the jewellery market, making it a rewarding place for passionate professionals.
