At a Glance
- Tasks: Connect with families, coordinate tours, and guide them through the enrolment process.
- Company: Journey Early Learning, a purpose-driven organisation focused on children's growth.
- Benefits: Hybrid work model, ongoing development, and a collaborative environment.
- Other info: Join a growing team dedicated to creating exceptional family experiences.
- Why this job: Make a real difference in children's lives while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
At Journey Early Learning, we’re focused on creating environments where children feel safe, secure and inspired to explore their curiosity and wonder. Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities. We’re an aspirational organisation—always looking to challenge ourselves, evolve, and be better.
As a Family Enrolments Specialist, you’ll be the first point of connection for families beginning their Journey. You’ll play a key role in shaping their experience, supporting enquiries, coordinating tours, and guiding families through the enrolment process. Working closely with our Centre Leadership Teams, you’ll help drive occupancy while ensuring every interaction is warm, professional, and aligned to our values.
What You’ll Be Doing
- Responding to family enquiries via phone, email and online platforms
- Building authentic connections with families and understanding their needs
- Booking and coordinating tours with our centres across VIC, QLD and NT
- Preparing centres for successful tours and ensuring a seamless experience
- Following up with families post-tour to support enrolment decisions
- Managing enrolment documentation and maintaining accurate records
- Partnering with centres to support occupancy and waitlist management
- Contributing to continuous improvement across enrolment processes and family experience
About You
You’re someone who genuinely enjoys connecting with people and creating positive experiences. You’ll bring:
- Experience in customer service, enrolments, sales support or administration
- Strong communication skills and confidence across phone and digital channels
- A natural ability to build trust and influence with warmth and professionalism
- Excellent organisation and attention to detail
- A proactive, solutions-focused mindset
- Experience with CRM systems (desirable, not essential)
- A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencement
Why Join Journey
- Hybrid working model – balance your time between home and office
- Be part of a purpose-driven organisation making a real difference
- Work within a collaborative ecosystem that supports our centres
- Ongoing development in a growing, aspirational organisation
- Contribute to creating exceeding services for children and families
Our Values
- Connection – building meaningful relationships with families, children and each other
- Consideration – showing care, respect and thoughtfulness in every interaction
- Communication – keeping things clear, consistent and collaborative
If you’re passionate about creating exceptional family experiences and want to be part of a team that’s shaping the future of early learning, we’d love to hear from you.
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Enrolments Specialist in Sydney employer: Journey Early Learning
At Journey Parap, we pride ourselves on being an exceptional employer, offering a unique opportunity to shape a brand-new early learning centre from the ground up. Our supportive leadership and collaborative team culture foster professional growth, while our commitment to ongoing development ensures that you can thrive in your role as a Lead Educator. With benefits like paid birthday leave, educator retention payments, and a focus on creating high-quality learning environments, you'll find meaningful and rewarding employment with us.
