At a Glance
- Tasks: Help guests book unforgettable experiences with Australia's leading tourism company.
- Company: Join Cruise Whitsundays, the largest marine tour provider in the Whitsundays.
- Benefits: Enjoy generous discounts, attractive salary, and a positive work environment.
- Other info: Flexible hours, career progression opportunities, and a supportive team culture.
- Why this job: Be the first point of contact for guests and create lasting memories.
- Qualifications: Customer service experience and a passion for tourism are essential.
The predicted salary is between 42750 - 52250 $ per year.
Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports. Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
The Role
We're on the lookout for two motivated and enthusiastic individuals to join our team. One on a full-time basis and one on a casual basis as a Reservations Consultant. As the first point of contact for our valued guests, you'll play a crucial role in helping them discover and book their dream experiences. Reporting to the Customer Service & Sales Manager, you'll assist with enquiries and make their journey with us unforgettable.
Key responsibilities will include:
- Stay up to date with all things Cruise Whitsundays - products, timetables, and promotions!
- Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc.
- Process payment bookings and wrap up end-of-day cash-ups correctly.
- Check and finalise QA bookings while applying promotions.
- Coordinate bookings with third-party providers with precision.
- Keep up to date with our Reservations Policies and Procedures.
- Collect and provide catering information.
- Provide great service in the Retail Store and upsell our fabulous merchandise!
- Prepare the necessary paperwork and manifests for the next day's operations.
- Respond to guest feedback in a friendly manner, following our Policies & Procedures.
About You
You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers. To be successful in this role you will be / have:
- Exceptional Customer Service Skills.
- Confident with technology and communication devices.
- Excellent Communicator in both written and verbal communication skills.
- Ability to multitask competing priorities.
- Team player with high energy and a positive attitude.
- Strong attention to detail.
Requirements
- Minimum 1 year's Customer Service/Sales experience.
- Certificate II in Tourism or Business Admin (desirable).
- Familiar with CustomLinc or similar reservation platform (desirable).
- Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 am to 7:15 pm.
Benefits
- Generous discounts on Journey Beyond travel and experiences.
- An attractive salary and positive work environment.
- Study Assistance Policy.
- A career with opportunities for progression, transfers, and secondments.
- Employee Referral Policy.
- Parental Leave program.
- Purchased Leave policy.
- Private Health discounts.
- Employee Assistance Program.
- Discounts on Journey Beyond merchandise.
- Discounts at the Cruise Café & Bar.
- Discounts at the bar on board vessels.
- Free public transport.
- Salary sacrifice remote area benefits.
Reservations Consultant employer: Journey Beyond
Journey Beyond is an exceptional employer, offering a unique opportunity to work within Australia's leading experiential tourism business. With a strong focus on employee growth and development, we provide generous benefits including study assistance, private health discounts, and attractive travel discounts, all while fostering a collaborative and adventurous work culture. Join us in shaping unforgettable experiences across our iconic rail journeys, where your contributions will be valued and rewarded.
