At a Glance
- Tasks: Deliver exceptional guest service and create memorable experiences at Reefworld.
- Company: Join Australia's leading experiential tourism business, Cruise Whitsundays.
- Benefits: Enjoy discounts on travel, attractive salary, and a positive work environment.
- Other info: Opportunities for career progression and a supportive team culture.
- Why this job: Work in a stunning location and be part of unforgettable guest experiences.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 42750 - 52250 $ per year.
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports. Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
About the role
We are seeking a hospitality and housekeeping professional to join our team as a Reefsleep Host on a permanent full-time basis. This is a unique opportunity to be part of a dedicated team that enhances guest interactions and delivers exceptional service to guests at Reefworld on the Great Barrier Reef.
Key Responsibilities
- Deliver exceptional guest service across all overnight experiences.
- Support the delivery of the Reefworld guest journey and daily itinerary.
- Assist with food and beverage service at all guest touchpoints.
- Maintain accommodation presentation and housekeeping standards.
- Adhere to schedules, procedures, and WHS requirements.
- Create a welcoming, engaging, and memorable atmosphere for guests.
- Collect guest feedback and contribute to Net Promoter Score (NPS) outcomes.
About You
The ideal candidate will be motivated and passionate about delivering exceptional guest service. You bring experience in both fine dining and housekeeping, coupled with a keen attention to detail and a commitment to high standards in all aspects of your work. As a team player with a positive "can-do" attitude, you will be a proud ambassador of Cruise Whitsundays.
To be successful in this role, you will:
- Have experience in guest accommodation or rooms division management.
- Exhibit a high level of interpersonal and communication skills, with excellent relationship management.
- Be reliable, self-motivated, and proactive.
- Be a creative problem solver with strong adaptability.
- Contribute to a positive team culture aligned with Journey Beyond.
Requirements
- Certificate or Diploma in Hospitality, Tourism or Leadership (preferred).
- Responsible Service of Alcohol (RSA).
- HLTAID011 Provide First Aid.
- SITSS00016 Food Safety Supervisor.
- Elements of Shipboard Safety.
- Working with Children Check (Blue Card).
- National police clearance.
Generous discounts on Journey Beyond travel and experiences, an attractive salary and positive work environment, study assistance policy, a career with opportunities for progression, transfers, and secondments, employee referral policy, parental leave program, purchased leave policy, employee assistance program, discounts on Journey Beyond merchandise, discounts at the Cruise Café & Bar, discounts at the bar on board vessels, free public transport, and salary sacrifice remote area benefits.
Reefsleep Host employer: Journey Beyond
Journey Beyond is an exceptional employer, offering a unique opportunity to work within Australia's leading experiential tourism business. With a strong focus on employee growth and development, we provide generous benefits including study assistance, private health discounts, and attractive travel discounts, all while fostering a collaborative and adventurous work culture. Join us in shaping unforgettable experiences across our iconic rail journeys, where your contributions will be valued and rewarded.
