At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure smooth journeys on high-speed catamarans.
- Company: Join Island Connections NT, part of Australia's leading experiential tourism group.
- Benefits: Enjoy discounts on travel, attractive salary, and opportunities for career progression.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Be part of creating unforgettable experiences while working outdoors on the water.
- Qualifications: Customer service experience and a passion for tourism are essential.
The predicted salary is between 39600 - 48400 $ per year.
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
Island Connections Northern Territory is your quickest link between Darwin, Mandorah, and the Tiwi Islands. Conducting up to 14 daily return services to Mandorah and operating four times a week to the Tiwi Islands, Island Connections Northern Territory looks after guests on our state-of-the-art, high-speed catamarans.
Bring your energy, practical skills and passion for great service aboard as a Deckhand with Island Connections NT. In this casual position, you'll play a vital role in delivering safe, smooth and memorable journeys for every guest. This varied, hands-on position combines vessel operations with genuine guest connection. One moment you'll be welcoming passengers and answering questions, then handling lines, preparing gangways, managing stock or helping keep the vessel presentation-ready.
What You'll Be Doing
- Welcome guests, assist with luggage & enquiries, and keep everyone informed about service updates
- Sell ferry tickets, beverages and onboard products while identifying opportunities to up-sell and cross-sell
- Help deliver safe arrivals and departures by handling lines, positioning, and securing gangways & ramps under the Vessel Master’s direction
- Inspect ropes and deck equipment, promptly reporting defects or damage
- Keep the vessel, pontoons and crew areas clean, organised and ready for service
- Maintain onboard stock, rotate products, complete requisitions and stocktakes, minimising waste
- Handle cash, tickets and freight accurately & securely in line with procedures
- Complete logs, checklists, timesheets and operational paperwork accurately and on time
- Support emergency procedures and uphold maritime & workplace safety requirements
About You
You’re a dependable, motivated and proactive team player who enjoys helping people and getting involved. You communicate confidently, stay composed when things get busy, and take pride in delivering friendly, professional service. Safety is always front of mind, and you’re quick to spot and report potential issues. You learn quickly, pay attention to detail, and are happy to balance customer-facing responsibilities with practical deck, cleaning, stock and administration duties. Above all, you’ll bring a positive attitude, professional presentation and genuine enthusiasm for tourism and life on the water.
The successful candidate will have the physical capacity to work on their feet for extended periods and safely lift, move and store stock weighing up to 20 kg. They will hold full working rights in Australia.
Qualifications and Experience
- Elements of Shipboard Safety OchreCard (Working with Children Check), or Interim Statutory Declaration & Police Clearance
- First Aid & CPR (highly regarded)
- 1+ years of customer service & cash-handling experience
- Sound knowledge of the region, vessels and rope handling
- A minimum of 6 months’ sea time (highly regarded)
- Basic computer skills and experience with product rotation and stock control
Ready to take your maritime career in an exciting new direction? If you enjoy working outdoors, thrive in a fast-paced team, and want a role where every day brings something different, this is your chance to come aboard! Bring your energy, initiative, and help create safe, unforgettable journeys for every guest.
A pre-employment medical and National Police Check may be required as part of this recruitment process. Applications will be reviewed as they're received.
As a Journey Beyond employee, you'll enjoy:
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
Deckhand in Darwin employer: Journey Beyond
Journey Beyond is an exceptional employer, offering a unique opportunity to work within Australia's leading experiential tourism business. With a strong focus on employee growth and development, we provide generous benefits including study assistance, private health discounts, and attractive travel discounts, all while fostering a collaborative and adventurous work culture. Join us in shaping unforgettable experiences across our iconic rail journeys, where your contributions will be valued and rewarded.
