At a Glance
- Tasks: Handle reservations and provide top-notch customer service at Monarto Safari Resort.
- Company: Join Journey Beyond, Australia's leading experiential tourism group.
- Benefits: Enjoy discounts, career progression, and employee assistance programs.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Be a part of creating unforgettable experiences for guests in a stunning environment.
- Qualifications: Strong customer service skills and experience in hotel reception or reservations.
The predicted salary is between 19.8 - 24.2 $ per hour.
About Us
With spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
- Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
- Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
- Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours.
About the role
We are seeking a Reservation Agent who is an expert in customer service and a product ambassador for Monarto Safari Resort and Safari Lodge. You will be responsible for receiving telephone and email enquiries, completing reservations for our guests, promoting packages, tailoring itineraries, building rapport and providing excellent customer service to our guests. This is a full time role based at Monarto Safari Resort.
About you
The successful candidate will require:
- Great customer service and communication skills
- Experience in reception or reservations in a hotel environment
- Knowledge in NewBook systems desirable
- Passion for guest experience and going above and beyond for guests
- Intermediate skills in Microsoft Office suite
What We Offer
- Journey Beyond Group discounts
- A career with opportunities for progression
- Employee Assistance Program
- Discount on hotel accommodation & food and beverage offerings
Reservations Agent in Adelaide employer: Journey Beyond
Journey Beyond is an exceptional employer, offering a unique opportunity to work within Australia's leading experiential tourism business. With a strong focus on employee growth and development, we provide generous benefits including study assistance, private health discounts, and attractive travel discounts, all while fostering a collaborative and adventurous work culture. Join us in shaping unforgettable experiences across our iconic rail journeys, where your contributions will be valued and rewarded.
