At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at Monarto Safari Resort.
- Company: Join Journey Beyond, Australia's top experiential tourism group with a focus on unique adventures.
- Benefits: Enjoy career progression, discounts, staff meals, and an Employee Assistance Program.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that delivers exceptional service in a stunning safari setting.
- Qualifications: Experience as a Duty Manager, excellent communication skills, and a passion for guest service.
The predicted salary is between 49500 - 60500 $ per year.
About Us
With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
About the Role
Under the direction and guidance of the Front Office Manager, you will lead and oversee all aspects of Front Office, to deliver a unique and exceptional guest experience at Monarto Safari Resort. Your tasks will mostly involve:
- Providing high quality guest service by managing guest experiences and hotel operations
- Prioritising workload including task allocation to ensure your team deliver memorable experiences
- Developing your team’s skills to drive results that positively impact on hotel performance
- Having authentic conversations with guests to resolve issues, queries or concerns
- Being first point of contact for any critical emergency situations
About you
The successful candidate will have:
- Duty Manager experience in a hotel setting with a passion for delivering excellent guest services
- Knowledge in NewBook is desirable but not essential
- Excellent communication & problem solving skills
- Hold a valid visa with the right to work in Australia
- First Aid and basic CPR certification
- Responsible Service of Alcohol Certificate
- Availability to work nights, weekends and public holidays.
What we offer
- Opportunities for career progression
- Journey Beyond group discounts
- Discount on hotel accommodation & food and beverage offerings
- Staff Meals
- Employee Assistance Program
Front Office Duty Manager in Adelaide employer: Journey Beyond
Journey Beyond is an exceptional employer, offering a unique opportunity to work within Australia's leading experiential tourism business. With a strong focus on employee growth and development, we provide generous benefits including study assistance, private health discounts, and attractive travel discounts, all while fostering a collaborative and adventurous work culture. Join us in shaping unforgettable experiences across our iconic rail journeys, where your contributions will be valued and rewarded.
