Business Consultant in Brisbane

Job Type: Contract position | Full time position

Job Description

Company BAC Partners Role Purpose The Business Consultant (CPQ & CRM) is responsible for leading end-to-end Hub Spot implementations that transform client business processes into scalable, operational CRM solutions.

This role serves as the strategic bridge between client business objectives and platform functionality, translating complex requirements into robust functional designs across Marketing, Sales, Service, and Data Hubs.

This role spans three interconnected consulting domains

• Process & Requirements

Design: Discovery, documentation, and optimisation of business processes, customer journeys, data models, and functional workflows that align with client GTM strategies

• CPQ & Revenue

Operations: Design and implementation of Configure, Price, Quote solutions within Hub Spot and integrated systems, ensuring pricing rules, product catalogues, and quoting workflows support revenue objectives

• Platform
• Solution

Architecture: End-to-end Hub Spot solution design across multiple Hubs, ensuring implementations are scalable, user-adopted, and aligned with client business objectives

Beyond functional delivery, this role is accountable for establishing client relationships as a trusted adviser, identifying strategic opportunities for platform expansion, and ensuring implementations deliver measurable business value.

This is a client-facing consulting role.

While not primarily revenue-carrying, it directly contributes to project profitability through efficient delivery, scope management, and identification of organic expansion opportunities within existing client relationships.

Key Responsibilities 1. CRM & Hub Spot Development Custom Development

• Build and troubleshoot custom-coded actions, workflow extensions, API calls, and custom modules within Hub Spot
• Develop custom CRM experiences including properties, pipelines, automation logic, and UI customisations that align with client business processes
• Implement and maintain Hub Spot CMS solutions including custom-coded modules, templates, and theme customisations where required
• Create and optimise calculated properties, custom behavioural events, and complex workflow logic
• Data Architecture
• Design and implement custom object schemas, association labels, and data models that support client reporting and operational requirements
• Ensure data integrity through validation rules, deduplication strategies, and data hygiene automation
• Support data migration activities including mapping, transformation, and validation
• 2. Integration Engineering Integration Architecture & Implementation
• Architect integration flows across Hub Spot, N8N, internal systems, and external platforms including ERPs, Lending Origination Systems (LOS), and marketing automation tools
• Interpret and apply API documentation, including authentication methods (OAuth2, API keys, tokens), rate limits, endpoints, and data models
• Develop real-time and batch integrations, including error handling, retry logic, logging, and monitoring
• Build and maintain webhook receivers, custom API endpoints, and event-driven automation flows
• Middleware & Automation Platforms
• Design and implement workflows in N8N, Workato, or equivalent middleware platforms
• Establish integration patterns and reusable components that can be leveraged across client engagements
• Document integration architectures, data flows, and operational runbooks for ongoing support
• Third-Party Systems
• Integrate Hub Spot with CPQ platforms (Deal Hub), payment systems, accounting software, and industry-specific applications
• Collaborate with client technical teams and third-party vendors to coordinate integration requirements and testing
• Troubleshoot and resolve integration issues across the technology stack
• 3. Technical Solution Design Architecture & Planning
• Understand end-to-end systems architecture and how data moves between platforms across the client's technology ecosystem
• Recommend best-practice approaches for automation scalability, data integrity, and system maintainability
• Produce technical design documents, solution architecture diagrams, and implementation specifications
• Identify technical risks, dependencies, and constraints during solution scoping
• Client & Consultant Collaboration
• Support scoping of technical requirements with consultants and clients during discovery and proposal phases
• Translate business requirements into technical specifications and acceptance criteria
• Explain technical concepts and trade-offs to non-technical stakeholders in accessible terms
• Participate in client workshops, technical discovery sessions, and solution demonstrations
• 4. Quality & Standards Technical Quality Assurance
• Establish and maintain coding standards, documentation templates, and technical review processes
• Conduct code reviews and technical quality checks on deliverables before client handover
• Build and maintain a library of reusable code snippets, integration patterns, and solution templates
• Ensure all technical work adheres to BAC's delivery methodologies and quality standards
• Documentation & Knowledge Management
• Produce comprehensive technical documentation including solution designs, integration specifications, and operational guides
• Maintain version control discipline using Git/Git Hub/Git Lab for all code assets
• Contribute to BAC's internal knowledge base and technical capability development
• 5. Delivery Support Project Execution
• Deliver technical work within agreed scope, timeline, and budget parameters
• Provide accurate time estimates for technical tasks and flag risks or blockers proactively
• Collaborate with Project Managers and Consultants to ensure smooth delivery execution
• Support User Acceptance Testing (UAT) and client training on technical components
• Escalation & Support
• Serve as the escalation point for complex technical issues across active engagements
• Provide technical support during warranty periods and managed services engagements
• Participate in post-implementation reviews and continuous improvement initiatives
• Required Technical Skills Core Requirements
• Experience: 3+ years in delivering Hub Spot implementations across Marketing, Sales, Service, and Data Hubs
• Programming Languages: Strong capability across Java Script (essential), Python and HTML/CSS
• CRM Platforms: Hub Spot CRM data model (preferred), or equivalent experience with Salesforce, Microsoft Dynamics, or other enterprise CRMs including custom objects, pipelines, and workflows
• API Expertise: REST APIs, webhooks, authentication methods (OAuth2, API keys, bearer tokens), building and debugging API integrations
• Integration Platforms: N8N, Workato, Zapier, or custom middleware development
• Databases: Designing, reading, and writing to relational (SQL) or No SQL databases
• Source Control: Git, Git Hub, Git Lab with strong version control discipline

Desirable Skills

• Exposure to AI architecture, cloud-based AI tools, vector stores, and LLM-based workflows
• Experience with Hub Spot CMS, custom-coded modules, and theme development
• Understanding of data pipelines and ETL/ELT concepts
• CPQ platform experience (Deal Hub, Hub Spot Quotes, Salesforce CPQ)
• Financial services or insurance industry technology experience
• Hub Spot certifications (Solutions Architecture, Custom Integration)

Employment Type Full-Time, Fixed-Term Location Remote (Sydney office capacity available) Salary Effective pay rate AUD 140,000 per annum + 12% superannuation

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