Guest Services Ambassador in Sydney

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

What this opportunity involves:

The Guest Service Ambassador supports the day-to-day operation of the Welcome Reception desk as well as the end-to-end guest experience. The role is responsible for delivering first-class hospitality that ensures all guests, customers, and visitors feel genuinely welcomed and enjoy a seamless, comfortable experience at every visit. Working collaboratively with a wide range of internal business partners, the Guest Service Ambassador demonstrates a strong understanding of guest needs and consistently strives to exceed expectations.

Key Responsibilities include:

• Guest Experience & Front-of-House Operations: Own the day-to-day execution of Guest Services operations. Deliver exceptional front-of-house and reception services, creating a positive first impression for all visitors. Proactively support event activities, guest registrations, and check-ins. Assist event hosts to ensure a smooth and professional guest arrival experience. Act as an in-person concierge, providing local area, office, and company event information. Manage meeting room bookings and prioritise VIP engagements.
• Event Support: Support the wider REWS team set up, break down and facilitate meetings and events. Spot clean meeting rooms as required ensuring glassware is returned to kitchens. Work with janitorial staff to ensure all meeting rooms and event spaces are maintained and kept clean. Reset meeting room and event spaces to ensure they are ready for the next user. Assist organising and ordering special event catering.
• Systems, Processes & Compliance: Manage visitor pre-registration and check-in via the Traction Guest Management System, ensuring compliance with Health & Safety, Legal, and Security protocols. Maintain a strong working knowledge of Salesforce REWS ticketing and Basecamp systems, promoting best practices and continuous improvement. Ensure Guest Services processes and programs are delivered in line with Salesforce standards and SLAs. Issue temporary access passes in accordance with security procedures and ensure vendor management processes are followed.
• Collaboration & Communication: Build strong working relationships with on-site Security, Workplace Services, and other business partners. Drive employee education and communication of guest services processes across the business as required. Utilise multiple communication channels to respond to enquiries, including Slack. Create and optimise Slack channels and workflows to improve team efficiency, converting enquiries into REWS tickets as required.
• Workplace Presentation & Facilities Support: Ensure reception and front-of-house spaces are show-ready at all times. Maintain a minimalist, uncluttered reception desk and immaculately presented waiting areas in line with global standards. Maintain organisation and cleanliness of cloakrooms, deliveries, mailroom, and allocated storage spaces. Manage mailroom operations and incoming deliveries, ensuring clear communication and high service standards. Support ad hoc facilities or office services requests as directed by the Workplace Services Management Team.

Sounds like you?

• Minimum 2 years’ experience in a corporate office environment.
• Background in hospitality or retail is advantageous.
• Strong customer service experience in a fast-paced environment.
• Intermediate to advanced IT skills (Slack, Tableau, and Google Workspace preferred).
• Fluent in English (written and verbal).
• Passionate about delivering exceptional customer service with strong listening skills.
• Friendly, approachable, and willing to go the extra mile.
• Highly organised with the ability to prioritise effectively.
• Strong problem-solving skills and a collaborative team mindset.
• Excellent interpersonal and communication skills, with discretion and professionalism.
• Proven ability to multitask, manage projects, and meet deadlines.
• Able to thrive in a dynamic, fast-paced environment.

Professional Presentation: Adhere to global dress code standards. Maintain a polished, professional personal presentation at all times, including positive body language and a welcoming demeanour.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.