About JLL Hotels & Pubs
JLL's Hotels & Pubs team advises on hospitality and leisure transactions, asset management and advisory mandates across Australia. We're investing in technology, forecasting discipline and operational excellence to support the team's continued growth.
Opportunity
This role is the key operational and technology conduit between Hotels & Pubs leadership (Ben/Pete) and JLL's internal systems, finance and support functions. You'll drive technology adoption, keep forecasts and reporting sharp, and provide transaction and admin support across smaller sales — acting as the backbone of the team's day-to-day operations.
Key Responsibilities
- Projects, Innovation and Operations
- Own Capforce administration: uploads, stage progression, data accuracy, adoption reporting for Ben/Pete.
- Lead Claude roll-out and adoption — implementation, training, monitoring, best practice.
- Coordinate onboarding and tech training for new team members.
- Support IS/Pubs on innovative ways of working through Claude and technology.
- Coordinate the hotel AM reporting tool roll-out (led by JY/Jose).
- Track adoption via Tech Scorecard and CF reports.
- Liaise regularly with Huiling, Perry and Jia Ying on CM tech/data initiatives.
- Own Horizon, SharePoint and CF admin functions.
- Support and optimise JBS usage.
- Finance & Forecasting
- Keep Pubs, IS and AM revenue forecasts current via CF.
- Support budget and quarterly reforecasting.
- Liaise with Finance on queries and revenue.
- Assist with CF/PS invoicing, contracts/projects, revenue recognition.
- Assist with team and personal expenses via JBS.
- Stakeholder Communication
- Prepare slides/agendas for Pete and Ben's meetings and business updates.
- Prepare case studies of completed assignments.
- Support client survey action plans.
- Sales Transaction & Marketing Support (Hotels & Pubs Mid Markets)
- Sales analysis reports; SAA due diligence and AML lodgement.
- REDs set-ups/releases; VCC number set-ups.
- Settlement prep and invoicing for smaller sales.
- ILGA/council form preparation and follow-up (Pubs).
- Support industry events and ad-hoc property marketing.
- Admin & Team Support
- Review team T&E before submission; book travel/events.
- Manage real estate licensing and CPD.
- Provide team assistant functions for AM (invoicing, expenses, travel, meetings).
Skills, Experience & Qualifications
Essential
- 2–3+ years in commercial real estate or professional services operations/support.
- Working knowledge of CRM/forecasting systems (Capforce or equivalent).
- Strong Excel/PowerPoint skills; experience preparing leadership-facing materials.
- Experience with forecasting, budgeting or invoicing, and liaising with Finance.
- Ability to juggle multiple workstreams to deadline.
- Strong written/verbal communication and attention to detail.
Desirable
- Experience in hotels, pubs or real estate capital markets.
- Exposure to AI/technology adoption initiatives.
- Familiarity with AML/due diligence or regulatory forms (ILGA, council).
- Tertiary qualification in business, finance or property.
What JLL Offers
- The opportunity to work on Australia's most significant retail capital markets transactions alongside a market-leading agency team.
- A collaborative, high-performance culture with genuine scope for career progression.
- Access to JLL's global platform, international capital networks and industry-leading research capabilities.
- Competitive remuneration commensurate with experience, including performance-based incentives.
- Ongoing professional development and access to JLL's broader Capital Markets community across Asia Pacific and globally.
Location
On-site –Sydney, NSW
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation.
We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
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Business Projects Support Analyst in Sydney employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on being an exceptional employer that champions both personal and professional growth. Our inclusive culture fosters collaboration and innovation, while our comprehensive benefits package—including generous parental leave, health insurance discounts, and opportunities for career advancement—ensures that our employees thrive in a supportive environment. Located in a vibrant city, our premium offices and active social club provide a dynamic workplace where you can connect with like-minded professionals and make a meaningful impact in the real estate industry.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
