Operations Manager in Sale

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

As an Operations Manager within JLL's Property & Asset Management team, you'll be the heartbeat of daily operations for a dynamic retail asset, serving as the primary on-site contact for clients, retailers, and key stakeholders. This role combines strategic oversight with hands-on operational excellence, where you'll manage budgets, lead maintenance programs, oversee contractor relationships, and ensure the highest standards of risk and compliance management.

Working closely with the Centre Manager, you'll balance the competing demands of multiple stakeholders while maintaining an unwavering focus on safety, service delivery, and operational efficiency. We embrace more innovative ways of working, and this position offers you the opportunity to bring fresh thinking to traditional facilities challenges while building meaningful relationships across the retail ecosystem.

This is a part-time position working 3 days per week.

An overview of the role:

• Lead comprehensive risk and compliance programs, including regular audits, incident reporting procedures, and adherence to OH&S, environmental, and risk management policies across the asset.
• Manage contractor performance and vendor relationships, ensuring all service providers operate within safe working methods, house rules, and deliver services on time and within budget.
• Oversee procurement processes in alignment with client guidelines and JLL best practices, ensuring value optimization across all vendor engagements.
• Monitor and actively manage operational budgets to meet or exceed financial targets, tracking expenditure and identifying cost-saving opportunities.
• Serve as the primary on-site point of contact for retailers and facilities matters, building strong stakeholder relationships and addressing concerns proactively.
• Coordinate planned and preventative maintenance programs alongside reactive maintenance regimes, ensuring asset reliability and minimizing operational disruptions.
• Ensure full compliance with Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety legislation.
• Prepare comprehensive monthly reports covering incident summaries, budget status, capital expenditure tracking, contract expiry profiles, and compliance regime updates.
• Manage minor works projects from inception through completion, coordinating with project teams and ensuring delivery aligns with client expectations.

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building, business, or related field with 3–5 years of experience in facilities management, property management, hospitality, or a related discipline.
• Demonstrated experience working in retail property assets or retailer environments, with an understanding of the unique operational dynamics of retail spaces.
• Strong knowledge of local occupational health and safety requirements, including practical experience implementing safety programs and maintaining compliance.
• Proven contractor management experience with the ability to oversee multiple vendors, manage performance, and ensure adherence to contractual obligations.
• Understanding of technical building systems including CRAC, chiller systems, fire protection, mechanical and electrical systems, and BMS platforms.
• Demonstrated capacity to interpret and manage commercial contracts, ensuring compliance and protecting client interests.
• Experience managing operational budgets, including forecasting, tracking expenditure, and delivering financial performance objectives.
• Track record of implementing process improvements and operational efficiencies within property management or retail environments.
• Strong presentation skills with excellent written and verbal communication abilities, coupled with a customer service-oriented attitude and collaborative mindset.
• Ability to deliver operational outcomes in a part-time capacity (3 days per week) while maintaining consistent communication and handovers.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.