Business Support, Facilities Support, Facilities Ambassador in Melbourne

What this opportunity involves

The Facilities Ambassador is responsible for delivering an exceptional client experience every day through proactive engagement, effective communication, and high‐touch service. As the first point of contact at reception, you welcome employees and visitors with genuine hospitality, maintain smooth day‐to‐day operations, and provide administrative support to the highest professional standards.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback relating to services within the workplace.
• Conduct routine walkthroughs and assessments of soft and hard services delivery to ensure compliance with SLAs within Corrigo, policies, regulations, and KPI performance metrics.
• Assist with coordination and scheduling of maintenance activities, manage stationery, pantry and kitchen requisitions, and oversee related inventory management.
• Create a welcoming environment for clients and visitors by providing authentic, caring and timely service that anticipates needs and exceeds expectations.
• Receive and respond to all requests or issues within 24 hours of receipt, including personal follow‐ups to client employees to ensure questions and requests are answered.
• Conduct daily floor walks to ensure workspaces—including offices, desks, conference rooms, mailrooms, pantries, kitchens, and storerooms—are stocked and maintained.
• Enhance safety and security of the client's facility through visitor management and execute emergency response plans when necessary.
• Assist and educate clients to achieve optimization and efficiency for meeting room bookings, setups, and catering arrangements while ensuring efficient turnaround.
• Plan experiences and community events within and beyond the office that unite people and inject fun into the workplace.

Qualifications

• Prior experience in hospitality, facility/workplace management, or operations.
• Exceptional customer service skills with a genuine passion for creating positive client experiences.
• Proficiency in Microsoft Office Suite including Outlook, Teams, Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with the ability to communicate professionally across all levels.
• Ability to manage multiple priorities and deliver results in a fast‐paced environment with tight schedules.
• Ability to work independently with strong prioritisation and time‐management skills.
• Highly collaborative mindset with strong interpersonal skills and proven track record of excellent internal and external customer service.
• Discretion and sound judgement when handling privacy and confidentiality matters.
• Experience using Corrigo or similar facility management systems (preferred).

Benefits

• Great employee discounts off fitness, wellbeing, and other renowned brands.
• 18 weeks paid maternity leave.
• Private Health Insurance discounts.
• Active Social Club membership.
• Employee assistant programme.
• Novated lease for electric vehicles.
• Paid time off for volunteer work.
• Career opportunities with Australia's leading commercial real estate firm.
• Premium offices.

Location

On‐site – Docklands, VIC

Equal Opportunity and Accommodation Statement

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process— including the online application and/or overall selection process—you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.