Assistant Facilities Manager in Melbourne

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

• This role is central to delivering exceptional facilities management services across the Australia Post Enterprise, ensuring our sites operate seamlessly while exceeding stakeholder expectations.
• As an Assistant Facilities Manager, you'll manage a carefully sized portfolio designed to support your development, potentially including Tier 1 site coverage that prepares you for future advancement to Facilities Manager with broader responsibilities.
• You'll oversee critical programs spanning financial management, technical maintenance, procurement, asset management, and vendor coordination—all while ensuring strict adherence to company policies and procedures.
• What sets JLL apart is our culture of collaboration, locally and across the globe, which you'll experience firsthand as you engage with diverse stakeholders across the business to deliver services that meet expectations without introducing financial or tenure risk.
• At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role offers meaningful opportunities to strengthen and advance your career through hands-on experience and continuous learning.

An overview of the role:

• Develop and proactively manage relationships with occupiers and clients, delivering comprehensive customer and property services across your allocated portfolio while consistently exceeding service delivery expectations.
• Conduct regular building inspections, complete detailed reports within governance timeframes, and ensure full compliance with regulatory requirements, client contract obligations, and all facilities procedures.
• Coordinate with facilities vendors and oversee facilities works in conjunction with the JLL Projects & Development Services account team, managing administration and organisation of critical information for senior management.
• Monitor and manage Help Desk and service outputs to achieve or exceed key performance indicators and service level targets, reporting progress regularly to stakeholders.
• Support and deliver facilities-related projects aligned with agreed budgets and works plans, fostering an environment that actively supports teamwork, cooperation, and performance excellence across the portfolio.

Sounds like you? This is what we are looking for:

• 3+ years of proven experience in corporate real estate or facilities-related fields, with strong customer service focus and ability to interact effectively with diverse client staff.
• Current and valid Driver's License with understanding that facilities management involves 24-hour call-out/contact requirements for both reactive and routine maintenance across the portfolio.
• Proficiency in MS Office suite and proven ability to manage daily activities using various systems, with demonstrated aptitude for interpreting numerical data and creating clear, logical reports.
• Tertiary qualifications in Property, Facilities, or Trade-related fields, along with knowledge of local occupational health and safety requirements and critical facilities operations (desirable).
• Understanding of basic technical aspects of property including Mechanical/HVAC, Chiller, Fire Protection, and Electrical systems, with experience in front and back office FM processes (advantageous).

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands.
• 18 weeks paid maternity leave.
• Private Health Insurance Discounts.
• Active Social Club.
• Employee assistant program.
• Novated Lease for EV cars.
• Paid time off for volunteer work.
• Career Opportunities with Australia's #1 Commercial Real Estate firm.
• Premium offices.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ539627.