At a Glance
- Tasks: Lead patient experience strategies and drive innovative healthcare solutions across the APAC region.
- Company: Join Johnson & Johnson, a leader in healthcare innovation dedicated to improving lives.
- Benefits: Inclusive work culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive meaningful change in patient experiences.
- Why this job: Make a real impact on patient care and shape the future of healthcare.
- Qualifications: 10+ years in healthcare with strong leadership and strategic marketing skills.
The predicted salary is between 128494 - 157048 $ per year.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Key Role Accountabilities & Activities:
- Patient Experience and Patient Support Programs: Define & lead the APAC Patient Experience (PX) and Patient Support Program (PSP) strategy to advance business priorities, patient outcomes, and market impact. Lead the APAC Patient Experience community to strengthen market capability, share best practices, and elevate PE from PSP operations to a strategic driver of patient-centric brand strategy and growth.
- Commercial AI Business Product Ownership and CONNEXT Readiness: Leadership of Business Product Owner role(s) ensuring strong leadership of Commercial AI Products in collaboration with Business Technology. Ensure clear definition of business requirements and commercial sponsorship to define and execute regional strategy, priorities and value agenda for commercial AI products.
- Embed “Face-to-Face, amplified by Digital” CX Strategy across APAC: Drive the adoption of digital-enabled HCP engagement across APAC, ensuring sales representatives routinely use relevant digital content in face-to-face and email interactions, while generating actionable insights to improve field execution and marketing effectiveness.
- Market Execution, Value Realization and Capability Leadership: Lead, coach and develop direct reports, set clear priorities and performance expectations while fostering an inclusive and high-performance culture. Be accountable for embedding priority CX and PX capabilities in key markets.
Key Competencies:
- Compete: Brings the patient, customer and external market perspective into decisions; sets ambitious goals; and focuses the organisation on the priorities that create the greatest impact.
- Execute: Translates strategy into clear plans, decision rights, ownership, milestones and measurable outcomes; uses facts and data to act with urgency and resolve issues proactively.
- Optimize: Learns continuously, simplifies ways of working, scales proven approaches and communicates in a clear, candid and respectful J&J Direct manner while maintaining robust controls.
EXPERIENCE / QUALIFICATIONS:
- Tertiary qualification in medicine, pharmacy, life science, business or related discipline.
- Minimum of 10 years’ experience in the pharmaceutical, healthcare or related industry.
- Demonstrated people leadership experience, including performance management, coaching and talent development.
- Demonstrated experience leading regional or large-scale customer, patient, commercial or digital initiatives.
Director, APSO, Patient & Customer Experience in Sydney employer: Johnson & Johnson Innovative Medicine
At Johnson & Johnson, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in North Ryde, New South Wales. Our commitment to employee growth is evident through access to a global network of finance professionals and opportunities for continuous improvement and innovation. With a strong focus on diversity and a culture that values individual contributions, we empower our employees to make a meaningful impact in the healthcare sector while enjoying a supportive and collaborative workplace.
Contact Details:
Johnson & Johnson Innovative Medicine Recruitment Team
