Account Manager in Sydney

Join a global leader in smart building technologies, fire protection & sustainable solutions. At Johnson Controls, we're transforming the way buildings perform. As a global leader in smart, healthy, and sustainable buildings, we help customers enhance safety, optimise energy use, reduce carbon emissions, and maintain critical infrastructure across industries including healthcare, education, commercial facilities, manufacturing, and government sectors.

With more than 140 years of innovation and industry expertise, Johnson Controls combines leading technology with world-class service delivery to create smarter, safer, and more sustainable environments. Our people are at the centre of our success, and we're committed to providing opportunities for growth, development, and long-term career success.

As part of a global organisation, you'll have the opportunity to work with some of the industry's most experienced professionals while managing a diverse portfolio of customers across Sydney and NSW. This role offers autonomy, strong earning potential, and genuine career progression within a market-leading business.

What we offer:

• Permanent full-time opportunity
• Competitive salary package + superannuation
• Car allowance
• Attractive incentive program
• Supportive team culture and industry-leading training
• Career development opportunities within a global organisation

About the Role

As an Account Manager, you will be responsible for managing and growing a portfolio of existing customers while identifying new business opportunities across our service offerings. You will partner closely with customers to understand their operational needs and deliver tailored solutions across Building Management Systems (BMS), HVAC, Fire, Security, and related building services. Your focus will be on building trusted customer relationships, driving recurring service revenue, increasing account penetration, and delivering long-term value to both customers and the business.

Key Responsibilities

• Account Management & Customer Success: Manage and develop strategic relationships across an assigned customer portfolio. Act as the primary point of contact for customers, ensuring a high level of service, engagement, and satisfaction. Conduct regular account reviews to identify opportunities for improvement, renewal, and growth. Develop a strong understanding of customer operations, objectives, and future requirements.
• Business Development & Growth: Identify, qualify, and pursue new business opportunities within existing and prospective accounts. Drive growth in recurring service agreements and project-based opportunities. Develop and implement account plans to achieve revenue and profitability targets. Collaborate with internal teams to deliver comprehensive solutions that meet customer needs.
• Solution Selling: Engage customers through a consultative sales approach to identify challenges and recommend value-driven solutions. Prepare proposals, quotations, and presentations aligned to customer requirements. Support contract negotiations and successful commercial outcomes.
• Stakeholder Management: Collaborate closely with service technicians, operations teams, project managers, and internal stakeholders to ensure successful delivery of customer commitments. Maintain regular communication with customers regarding service performance, project updates, and opportunities for continuous improvement.
• Market Engagement: Build and maintain a strong industry network across facilities management, property, healthcare, education, commercial, and industrial sectors. Monitor market trends and competitor activity to identify emerging opportunities.

About You

• Proven experience in Account Management, Business Development, Sales, or Customer Relationship Management.
• Strong knowledge of Building Management Systems (BMS), HVAC, Fire, Security, Building Services, or related technical industries is highly regarded.
• A track record of achieving sales targets and growing customer accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong commercial acumen and ability to identify growth opportunities.
• A consultative and solutions-focused approach to customer engagement.
• Ability to build credibility with stakeholders at all levels.
• Self-motivated, proactive, and results-oriented.
• An established network within the Sydney building services, facilities management, construction, property, or infrastructure sectors will be highly advantageous.

Compliance Requirements

• Full Australian working rights.
• A valid driver's licence.
• The ability to pass a pre-employment medical assessment.
• A satisfactory criminal history check.
• Successful completion of drug and alcohol screening.

If you're passionate about building strong customer relationships, driving business growth, and delivering innovative solutions that make a real impact, we'd love to hear from you.

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.