At a Glance
- Tasks: Manage restaurant reservations and ensure guests have a memorable experience.
- Company: Join the vibrant team at Joey's, known for its supportive culture.
- Benefits: Enjoy staff meals, a beautiful workplace, and opportunities for growth.
- Other info: Be part of a fun team that values collaboration and great guest experiences.
- Why this job: Make a real impact on guest experiences in a dynamic hospitality environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for service.
The predicted salary is between 40500 - 49500 $ per year.
As our Restaurant Reservations Manager, you will be responsible for managing the reservations operation and ensuring a smooth and memorable experience for our guests. This is an in-store, hands-on role, working closely with our restaurant management and front-of-house teams. You will be the key point of contact for reservations and guest enquiries, while helping the wider team deliver an exceptional dining experience.
Key responsibilities:
- Manage the restaurant's daily reservations and booking enquiries
- Oversee the reservations system and ensure bookings are accurate and well organised
- Communicate with guests via phone, email and other booking channels
- Manage special requests, large bookings, celebrations and VIP guests
- Coordinate closely with the floor and management teams to ensure smooth service
- Help manage table allocations and maximise the restaurant's seating capacity
- Build strong relationships with regular guests and create a personalised experience
- Handle guest enquiries and resolve any reservation-related issues professionally
- Assist with the day-to-day front-of-house operation when required
- Maintain a high level of organisation and attention to detail during busy periods
About you:
- Has previous experience in restaurant reservations, front-of-house or hospitality management
- Is highly organised and confident managing multiple priorities
- Has excellent communication and customer service skills
- Is calm and professional under pressure
- Has a genuine passion for hospitality and creating great guest experiences
- Is confident using reservation systems and technology
- Takes pride in their work and has a strong eye for detail
- Is a positive team player who enjoys working alongside others
- Is flexible and available to work weekends – this is essential
- Is happy to be hands-on and involved in the restaurant rather than working from behind a desk
About us:
- At Joey's, we're proud of our people and the environment we create. You'll be joining a beautiful, supportive and energetic team who genuinely enjoy working together.
- We believe great hospitality starts with a great team, and we're looking for someone who will add to that culture.
- A fantastic team environment
- Staff meals provided
- A beautiful venue and workplace
- The opportunity to be part of a growing and exciting hospitality business
- A role where you can make a real impact on our guest experience
- Supportive management and a great team to work alongside
Reservations & Guest Experience Manager in Brisbane employer: Joey's Kangaroo Point
At Joey's, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Reservations Manager, you'll enjoy the benefits of working in a beautiful venue with a passionate team, while having the opportunity to make a significant impact on our guests' experiences. With staff meals provided and a focus on employee growth within our expanding hospitality business, this role offers a rewarding environment for those who thrive in a hands-on, dynamic setting.
