- Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
- Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
- Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
- Review remediation approaches, including member impact assessment, compensation considerations and communication plans
- Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
- Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices
Requirements
- Relevant tertiary qualification or equivalent professional experience
- Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
- Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
- Experience working with senior stakeholders across multiple business areas in a regulated environment
- Sound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial services
- Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations
Core Competencies
Demonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies. Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.
Highest-signal resume keywords
- Incident Management
- Operational Risk
- Stakeholder Coordination
- Root Cause Analysis
- People Leadership
ATS Optimization KeywordsHard Skills
- Incident Governance
- Risk Management Principles
- Impact Analysis
- Remediation Strategies
- Analytical Skills
Soft Skills
- Coaching
- Decision-Making
- Judgement
- Communication
Certifications & Qualifications
- Relevant Tertiary Qualification
Industry Keywords
- Financial Services
- Regulated Environment
- Continuous Improvement
- Governance Papers
- Compensation Considerations
Team Manager – Incidents, Complex and High Risk in Sydney employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
