Collections and Recoveries Officer in Sydney

• Liaise with internal departments and external partners during the collection and recovery process.
• Responsible for adequate and timely collection of outstanding customer payments.
• Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
• Communicate with debtors by telephone and in writing to solve arrears.
• Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
• Make payment agreements, determine plan of approach and ensure conditional payments.
• Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
• Administer and maintain overview of own portfolio and ratings and elevate cases to the relevant internal departments.

Requirements

• Strong ability to effectively communicate with internal and external customers.
• Excellent written and verbal communication skills.
• Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives.
• Consultative approach to working with all stakeholders – team player
• Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.
• Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.
• Specific experience in equipment leasing and vendor finance is ideal but not essential
• Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.
• Degree or studies in accounting, finance, commerce or related field – may have completed, or still studying on a part time basis.
• Proficient in Microsoft Office products.
• Core Competencies

Demonstrates strong communication skills and the ability to manage customer relationships effectively while ensuring timely collection of payments.

Proficient in evaluating credit risk and maintaining accurate records of debtor interactions and payment agreements.

• Highest-signal resume keywords
• Customer Payment Collection
• Credit Risk Evaluation
• Communication Skills
• Portfolio Management
• Vendor Finance Knowledge
• ATS Optimization Keywords Hard Skills
• Credit Risk Assessment
• Payment Agreement Negotiation
• Debt Recovery Process
• Arrears Management
• Financial Analysis
• Soft Skills
• Organizational Skills
• Team Collaboration
• Consultative Approach
• Problem-Solving Skills
• Interpersonal Skills
• Industry Keywords
• Equipment Leasing
• Vendor-Based Finance
• Dealer-Based Finance
• Risk Management Principles
• Commercial Objectives
• Tools & Technologies
• Microsoft Office