At a Glance
- Tasks: Manage customer relationships and drive sales for a defined portfolio.
- Company: Join a leading telecommunications company focused on innovation.
- Benefits: Competitive salary, flexible work options, and ongoing training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business growth.
- Qualifications: Experience in ICT or Telco sales and strong relationship management skills.
The predicted salary is between 41850 - 51150 $ per year.
- Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
- Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
- Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e. g.
Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
- Meet individual and team sales and performance KPIs.
- Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
Requirements
- Demonstrated ability and performance in an ICT or Telco Sales roles
- Understand and relate to Small and Medium Business customers
- Understand technology essential in running a business effectively
- Proven experience in both cold and warm calling and engaging with potential or existing customers
- Ability to build and maintain relationships through effective communication and follow-up
- Core Competencies
Demonstrates strong relationship management and sales capabilities, with a focus on customer satisfaction and retention.
Proficient in engaging with Small and Medium Business customers and leveraging technology to drive business effectiveness.
- Highest-signal resume keywords
- ICT Sales Experience
- Cold Calling
- Warm Calling
- Customer Relationship Management
- Sales Performance KPIs
- ATS Optimization Keywords
Soft Skills - Effective Communication
- Relationship Building
- Follow-Up
- Industry Keywords
- Telco Sales
- Customer Satisfaction
- Account Management
- Portfolio Strategy
- Customer Data Quality
Account Manager in Shepparton employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
