At a Glance
- Tasks: Deliver expert support to builders and subcontractors while optimising customer experience.
- Company: Join a dynamic SaaS company focused on exceptional customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation.
- Qualifications: Experience in customer support within a SaaS environment and strong problem-solving skills.
The predicted salary is between 41850 - 51150 $ per year.
- Deliver expert support to Builders, Subcontractors and Suppliers
- Resolve complex and high-impact customer enquiries
- Improve the systems, tools and processes supporting the Support function
- Manage and optimise the Lorikeet AI support platform
- Identify opportunities to improve the knowledge base and self-service experience
- Partner with Product, Customer Success and Commercial teams on strategic customer projects
- Deliver specialised customer training
- Support technical implementations such as SSO and API integrations
- Help build a more scalable and efficient Support function
- Identify customer experience trends and improvement opportunities
Requirements
- Proven track record delivering exceptional customer support or customer success in a Saa S environment
- Ability to solve complex problems and simplify technical concepts for customers
- Experience with CRM and support platforms such as Salesforce
- Comfort learning new technologies
- Systems mindset with experience improving processes, tools and ways of working
- Ability to identify trends and opportunities to improve customer experience
- Strong relationship-building and cross-functional collaboration skills
- Commercial awareness of support's impact on retention and growth
- Motivated, self-starting and passionate approach
- Ability to champion company values
- Core Competencies
Demonstrates expertise in delivering exceptional customer support in a Saa S environment, with a focus on improving processes and tools.
Capable of managing technical implementations and optimizing support platforms while fostering strong cross-functional collaboration.
- Highest-signal resume keywords
- Customer Support Experience
- Saa S Environment Expertise
- Salesforce Proficiency
- Technical Implementation Skills
- Process Improvement Mindset
- ATS Optimization Keywords Hard Skills
- Customer Support
- Problem Solving
- Technical Concept Simplification
- Process Improvement
- API Integration
- SSO Implementation
- Knowledge Base Management
- Data Trend Analysis
- Self-Service Experience Enhancement
- Customer Training Delivery
- Soft Skills
- Relationship Building
- Cross-Functional Collaboration
- Motivated Self-Starter
- Passionate Approach
- Commercial Awareness
- Industry Keywords
- Customer Success
- Support Function
- Customer Experience
- Retention
- Growth
- Tools & Technologies
- Lorikeet AI Support Platform
- CRM Platforms
- Salesforce
Customer Experience Specialist in Richmond employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
