At a Glance
- Tasks: Lead a team of technicians in delivering top-notch service across the dental industry.
- Company: Join a dynamic organisation focused on enhancing service delivery and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Exciting opportunity for growth in a collaborative and customer-focused culture.
- Why this job: Make a real impact by mentoring a high-performing team and driving service excellence.
- Qualifications: Proven leadership experience in technical field service and strong problem-solving skills.
The predicted salary is between 47700 - 58300 $ per year.
- Provide guidance, define team goals and tasks, mentor, and coach Service Technicians
- Lead technicians providing installation, repair, and fix services across dental market segments
- Drive cross-functional collaboration to achieve the national service strategy
- Perform field service duties for customers while leading the team
- Manage customer issues, including escalation and resolution
- Manage spare parts inventory
- Enhance service delivery and contribute to the success of the organisation
- Develop the team and foster a high-performing, customer-focused culture
Requirements
- Proven people leadership experience within a technical field service environment
- Ability to coach, develop, and motivate teams
- Technical troubleshooting and problem-solving capability
- Strong customer relationship and stakeholder management skills
- Strong communication, collaboration, and delegation skills
- Knowledge of regulatory and compliance requirements
- Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
- Restricted Electrical Licence (essential)
- Valid/current driver's licence
- Electrical/Electronic qualification (desirable)
- Project Management qualification (desirable)
- Dental industry experience highly regarded
- Core Competencies
Demonstrates strong leadership in a technical field service environment, focusing on team development, customer relationship management, and compliance with regulatory standards.
Proficient in technical troubleshooting and enhancing service delivery within the dental industry.
- Highest-signal resume keywords
- People Leadership Experience
- Technical Troubleshooting
- Customer Relationship Management
- Regulatory Compliance Knowledge
- Microsoft Office Proficiency
- ATS Optimization Keywords Hard Skills
- Technical Troubleshooting
- Problem-Solving
- Electrical/Electronic Qualification
- Project Management Qualification
- Service Delivery Enhancement
- Soft Skills
- Coaching
- Team Development
- Communication
- Collaboration
- Delegation
Certifications & Qualifications
- Restricted Electrical Licence
- Valid Driver's Licence
- Industry Keywords
- Dental Industry Experience
- Field Service
- Customer-Focused Culture
- Spare Parts Inventory Management
- Cross-Functional Collaboration
- Tools & Technologies
- Salesforce
- Pronto
- Microsoft Office
Field Service Team Leader in Melbourne employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
