At a Glance
- Tasks: Manage orders and returns, assist with warranty claims, and provide top-notch customer support.
- Company: Join a vibrant team passionate about sports and the outdoors.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Other info: Be part of a supportive team culture that values collaboration and personal connections.
- Why this job: Connect with customers and help them find their perfect gear while having fun!
- Qualifications: Great people skills, a love for sports, and a drive to learn.
The predicted salary is between 28350 - 34650 $ per year.
- Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
- Warranty Claims: Assess and process customer warranty requests with care and accuracy.
- Customer Support: Respond to inquiries via live chat, email, social media, and phone.
- Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- Performance Goals: Contribute to achieving monthly KPIs and team targets.
Requirements
- Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
- Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.
- Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.
- Customer Insight: You understand consumer behaviour, media habits and shopping preferences.
- Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional tone.
- Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
- Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
- Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
- Core Competencies
Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals.
Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.
- Highest-signal resume keywords
- Order Management
- Customer Support
- Exceptional Communication
- Relationship Building
- Tech Savvy
- ATS Optimization Keywords Soft Skills
- Natural People Skills
- Curiosity
- Drive
- Discretion
- Professionalism
- Team Collaboration
- Industry Keywords
- Warranty Claims
- Customer Insight
- Performance Goals
- Sports
- Outdoors
- Tools & Technologies
- Excel
- SAP
Customer Experience Specialist in Kingston employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
