At a Glance
- Tasks: Diagnose and repair equipment, manage customer service requests, and provide onsite installations.
- Company: Join a leading Managed Print Services provider focused on customer satisfaction.
- Benefits: Competitive pay, ongoing training, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Make a difference by ensuring customers have top-notch printing solutions.
- Qualifications: 2 years' experience in technical support and a certificate in Technology preferred.
The predicted salary is between 39600 - 48400 $ per year.
- Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing
- Perform onsite installation of equipment, network configuration, and end-user training
- Provide remote support to the IT Tech team and Managed Services customers
- Support Sales teams with both pre- and post-sales technical assistance
- Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management
- Maintain accurate inventory levels of parts and support equipment required to perform the role effectively
- Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc's HSE policies, procedures, and standards
Requirements
- Certificate or qualification in Technology or a related field preferred
- Minimum 2 years' experience as a copier/service technician
- Current driver's licence
- Strong organisational and time management skills
- Effective written and verbal communication skills
- Solid knowledge of computer and print management software, including Paper Cut, Uni Flow, and Microsoft 365
- Strong customer service focus
- Well-developed analytical and problem-solving abilities
- Core Competencies
Demonstrates expertise in customer service management, technical support, and equipment installation, with a strong focus on maintaining high customer satisfaction and adherence to Health, Safety, and Environmental standards.
- Highest-signal resume keywords
- Customer Service Management
- Technical Support
- Equipment Installation
- Analytical Problem-Solving
- Time Management
- ATS Optimization Keywords Hard Skills
- Diagnosing Machine Faults
- Repairing Equipment
- Final Inspections
- Network Configuration
- End-User Training
- Inventory Management
- Health, Safety, and Environmental Compliance
- Computer Management Software
- Print Management Software
- Technical Assistance
- Soft Skills
- Organisational Skills
- Effective Communication
- Customer Service Focus
Certifications & Qualifications
- Certificate in Technology
- Current Driver's Licence
- Industry Keywords
- Copier Technician
- Service Technician
- Managed Services
- Customer Satisfaction
- Call Productivity
- Tools & Technologies
- Paper Cut
- Uni Flow
- Microsoft 365
Service Technician – Managed Print Services in Devonport employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
